Packlink will apply the automatic payment collection process to make sure any outstanding balance or pending invoice is paid, using the same payment method you used to finalise your order on our platform.
In case the automatic payment collection process was unsuccessful, Packlink will continue to take all possible measures, which may include legal means, to collect any outstanding amount. For example, Packlink may charge the outstanding balance using old payment methods previously removed from the user's Packlink PRO account
Packlink will keep your data related to your old payment method until all outstanding balances related to your shipments have been processed and paid.
If any of your invoices are unpaid, Packlink PRO will send you a notification via email with the amount owed, the invoice number, the reason and instructions to pay off the outstanding balance. Our internal team will provide you all the information you need to simplify the payment as much as possible.
The direct debit payment option shall be suspended in your Packlink PRO account until all the outstanding balances have been paid. However, you can still pay for your shipments by selecting credit/debit card or PayPal as payment method.