Why have I received an additional charge due to difference in weight?
Occasionally, after transportation companies have checked the weight and measurements of the goods received at their warehouses, they notice differences between the declared value of the shipment and its true value. Sometimes this happens because the package is bigger or heavier than what was declared when contracting the service and it may require special handling. It’s possible that the weight and total measurements, including the packaging, were not taken into account when contracting the service.
The prices offered by Packlink are calculated according to the information you provide us with in the contracting process of your order; therefore, it’s very important that you verify that they’re correct before completing the transaction.
If the true values of the package are higher than what you have declared, the price of the service must be adjusted. For this reason you’ll receive an additional charge once the supplementary cost is recalculated.
You should bear in mind that some transportation company withhold the goods and do not send them to their destination until Packlink authorises it; however, most transportation companies collect and transport the goods regardless of the contracted information, and afterwards they invoice Packlink with the service based on the weight/dimensions audited by their scanner during transit. For this reason, when they submit the invoice to us and there is a discrepancy in weight/dimensions, we create the charge on your account (the maximum term for us to create this type of charge is 1 year from when the service was contracted).
Below we show you the most common additional charges:
- Discrepancies in the declared weight/dimensions
This is the most common additional charge, applicable when the weight or the measurements of the true goods are higher than those declared during the purchasing process.
- Special handling/collection/delivery
This charge is applied when it requires special handling due to the weight/volume or packaging of the goods. For example, if a lorry with a trapdoor is required to unload the goods or if a helper for the driver is required.
It’s important that you bear in mind that the goods that have been withheld for these reasons will be delivered late as they require additional management.
What’s volumetric weight?
Volumetric or dimensional weight is the value which represents the weight of the package when considering its dimensions and volume. It’s calculated by multiplying the length, width and height of the package by its cubic capacity.
For example, if you send a package measuring 120 cm x 40 cm x 10 cm, the volume would be 0.05 m3.
The general summary of all the above is that, although 1 kg of iron measures the same as 1 kg of straw, the volume is very different. The service is invoiced according to what the box occupies and weighs in the lorry.
Every transport company calculates the volumetric weight in a different way, especially when calculating their fees for air services. The highest value between the actual weight and the volumetric weight is considered.
In any case, don’t worry because when you contract with Packlink, you won’t have to calculate the volumetric weight of the package. Our systems will do the conversion according to the weight and dimensions you provide us and the selected transportation company.
Why is volumetric weight important?
Imagine you’re going to send a book to the United Kingdom which measures 23x15x2 cm and weighs just 200 grams. When packing it you decide to put it in a much bigger box for a 40-inch monitor. The weight of the package will definitely not be a kilogram, but it occupies much more space than anticipated and this is a problem for the organisation and transport of the goods.
How could I avoid these additional charges?
The most effective way to avoid possible additional charges is by declaring the correct information during the purchase process. To calculate Packlink’s price, you have to consider the weight and measurements of the package once packaged:
- Weigh the package on a scale
- Measure the package (length, width and height)
Make a claim about an additional charge due to difference in weight
If you’ve received an additional charge due to difference in weight and you think it’s incorrect, take photos of the entire package where you can see the transport company’s label (don’t forget that the scale weight must also be visible) and contact us. We will check what has happened and we’ll work to offer you clarification as soon as possible.