I’ve been charged twice, what do I need to do?

If you’ve noticed two charges on your bank account for the same payment, check that it’s not the same order and that you haven’t contracted the service twice by mistake. 

If you would like to contract only one, indicate the reference (ES2017PRO...) of the order you wish to cancel and we will refund the amount.

If this is not the case, it is possible that you have tried to make the payment and there was an error on the payment gateway but the amount has been deducted from your account.

If something similar has happened to you, contact us through the Help Portal and we will help you solve it as soon as possible.

To speed up the process, you can send us a bank statement, card transaction number or PayPal transaction ID along with your message. In this way, we will definitely locate the problem and solve it as soon as possible! 


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