I’ve cancelled my order. When will you refund my money?

 When we cancel a shipment, we have to wait for the transportation company’s confirmation to be able to refund you the money. As a general rule, this process doesn’t usually take longer than 24 hours.

Depending on the payment method you use, you will receive the refund amount in one or two instalments.

  •  If you have paid with a debit card, the period is from 3 to 7 days from the moment we reverse the order, this occurs at the moment we confirm the cancellation. If it is a credit card, Packlink gives the order in the same period but you may not see it in your account until the settlement date is negotiated with your bank.

 

  •  If you have paid with PayPal, the period is 3 to 7 days from when we reverse the order. If you’ve opened a PayPal dispute, the process will last until the payment platform resolves the dispute. We recommend that if you have done this, close the dispute so that we can process the refund from Packlink.

 

  • If you have deferred payment (every 15 days) or you pay by direct debit, you will receive the payment in the next billing cycle.

 

All refunds will have their corresponding amended invoice so that you can view your payments when needed. : )

 When we cancel a shipment, we have to wait for the transportation company’s confirmation to be able to refund you the money. As a general rule, this process doesn’t usually take longer than 24 hours.

Depending on the payment method you use, you will receive the refund amount in one or two instalments.

  •  If you have paid with a debit card, the period is from 3 to 7 days from the moment we reverse the order, this occurs at the moment we confirm the cancellation. If it is a credit card, Packlink gives the order in the same period but you may not see it in your account until the settlement date is negotiated with your bank.

 

  •  If you have paid with PayPal, the period is 3 to 7 days from when we reverse the order. If you’ve opened a PayPal dispute, the process will last until the payment platform resolves the dispute. We recommend that if you have done this, close the dispute so that we can process the refund from Packlink.

 

  • If you have deferred payment (every 15 days) or you pay by direct debit, you will receive the payment in the next billing cycle.

 

All refunds will have their corresponding amended invoice so that you can view your payments when needed. : )

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