The "Generating Labels" message you may find in your Packlink Pro personal area means that our system is transmitting your data from our Packlink platform to to the carrier system. Your labels are being processed and you will shortly be able to download them.
Sometimes delays might occur during the data transmission to the carrier system.
When the creation status of the label remains unchanged for more than 3 minutes, you will receive a "Carrier Error" message, we request you first to re-load the page using the F5 key.
Usually, by refreshing the page, the shipping documents are correctly downloaded from the platform.
When the order has been correctly confirmed, the status is updated to "Ready to be shipped" and you can download the shipping documents in PDF format by clicking on "PRINT THE LABEL".
If this error message continues to appear and the PDF document doesn’t generate after 10 minutes, it may be due to an error generating the labels, so contact us and we will gladly help retrieve you labels!