The weight/volume error is registered when your package weighs or measures more than what you indicated when finalising your order on Packlink.
In the case of shipments contracted with Zeleris, don't worry, this tracking is predetermined when the package arrives at the warehouse and is scanned.
As you know, when purchasing the order it’s important to enter the most accurate measurements and weight. The information you provide must bea real. If the transportation company finds that the package has a higher volume, or if it weighs more than what you declared, the parcel might be withheld until you pay the difference or until you go to collect it, because it can't be transported.
If your shipment has been collected and after 48 hours the tracking is still not available, please contact us as soon as possible, by clicking on Contact us now at the end of this page or by using our Tracking contact form. We will try to get in touch with the carrier and provide you an answer withing the following 24 hours.