Sometimes, delays can occur in the creation of labels, e.g. data transmission error in the the carrier system.
When you see the message "your label is in process" for more than 3 minutes, we first suggest you to re-load the page using the F5 key.
Often it is sufficient to refresh the page so that the shipping documents can be correctly displayed on the platform.
If your label is not available after 10 minutes of reloading the page, please send a request for assistance to our dedicated customer support team
If you need any assistance with your shipment, please Contact Packlink