Most services include home collection, so the transportation company needs to collect the goods at the address indicated when contracting the service.
If the shipment has not been collected on the date and in the time slot expected and you cannot wait any longer, before going to their facilities we recommend that you consult with us so that we can request the possibility or authorisation to do so, in addition to providing you with contact details.
If you take the goods directly to the transportation company, they may reject them directly, or bill you or the recipient for the shipment. In addition, if the collection was previously unsuccessful, we may have to activate a new collection order, even if it will not be collected at home.
Contact us by clicking on the Contact Us button that you will find on this page, or through the online Help Chat.