What do I do if the recipient hasn’t received my package?

The first thing you need to do is to check the tracking of your shipment in your Packlink PRO panel; in many cases you can see its current status and where the package is currently.

You must take into account that all shipments have a delivery time; if this time hasn’t passed, it is normal that the goods have not been delivered.

Check the recipient's address, as sometimes information is missing and this causes a delay in delivery.

Check that the recipient has not received any notification that the driver passed by or a call from the driver, this could be due them not being there at the time of delivery.

Contact us if the following cases occur:

  • Delivery time exceeded.
  • Tracking is unavailable.
  • Tracking is confusing and you don't understand what it means.


When you contact us, tell us when the recipient will be at home.

We will be happy to help you and arrange whatever is necessary for the package to be delivered to the destination.


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