The average time estimated to resolve a complaint is 90 days, but we will always try to streamline the steps as much as possible to resolve things in 30 days. :)
We always talk about estimated time because the claim does not depend solely on PackLink, but on third parties.
Reviewing documentation and dealing with insurers is not an easy task, so we ask you to be patient if the Insurance Department does not give you an answer in several days. It’s recommended that you wait for an answer and do not duplicate the request so that it does not lose priority.
You must remember that the documents and images we request are required by the transportation company. Once they have them, they carry out their assessment and that is when they communicate with us and we can resolve the claim.
Your > PackLink > Transport > Insurance > Solution