With Packlink, it is not allowed to ship perishable products. Perishable goods are items that may decay with time and must be consumed within a short period of time On the other hand, non-perishable foods can be shipped.
There are 2 types of perishable products:
- Perishable Products whose expiration date is less than 10 days*, considered as Prohibited Items. These are products that require particular conditions of temperature, humidity, conservation, and consequently, a special transport service which with Packlink is not offered. For example: eggs, meat, fish, fruit and vegetables.
- Perishable products whose expiration date is more than 10 days**, considered as items that do not need refrigeration can be sent. These products have special storage conditions, but nevertheless, have a wider expiration date. For example: preserves, soups, pasta, coffee, flour, sugar, salt.
If you decide to send these products, it is important to take into account that food that requires refrigeration for transit or needs to remain at a certain temperature is not covered by insurance and, therefore, no claims will be accepted in cases of damage or loss.
TRANSPORT AT CONTROLLED TEMPERATURE
The term "perishable food" means any food that needs thermal conditioning for its preservation. The shipping services offered by our site does not provide temperature-controlled services, for this reason it is not allowed to send food that may arrive damaged.
Foods considered perishable are, for example:
- All dairy products (drinking milk, pasteurized, butter, cheese)
- Frozen meats
- Fresh meat or cold cuts
- Fresh fruit and vegetables
- Homemade or fresh pasta
- Seafood products
For carriers that collaborate with Packlink, completely forbidden foods are listed as highly perishable, such as milk and milk-based drinks / creams - ice cream - fresh cheeses (e.g. mozzarella, stracchino) - ricotta - butter - blood for protein production - meats fresh - offal - eggs - fresh fish products - edible molluscs (e.g. oysters, clams).
The products that can be accepted with limitations, but for which it is not possible to make any claim, include the following types of food: whole hams, raw salamis or packaged cuts - semi-mature soft cheese - gastronomic pasta (e.g. stuffed pasta).
In order for the courier to take delivery without any inconvenience, the goods must be declared in a generic way as "non-perishable foods".
Below are some examples of shelf foods that can be sent with Packlink, even if they are not covered by basic or complementary insurance:
- Rice, pasta
- Dried vegetables
- Coffee, flour, sugar, salt
WHEN IS IT NOT POSSIBLE TO SEND FOOD
The forwarding of food is not permitted in the following cases:
- National transit shipments or European destinations if the items need to be transported at a controlled temperature. The shipping services offered by our site do not provide temperature-controlled services, for this reason, it is not allowed to send food that may arrive damaged.
- To non-European international destinations and / or with customs clearance. A series of specific import documentation is required from various insitutions, such as Technical Data Sheets of Origin and Product, FDA Code in the case of the USA, or other type of documentation in compliance with the current legislation against Bioterrorism.
- To Norway, it is not permitted to send solid or liquid food with standard packaging services for customs bureaucracies.
- To Finland and Sweden, it is not allowed to import alcohol even at a low alcohol percentage, including wine.
In order to ensure that the customer is aware of the criteria and limitations for the transport of food with DHL, it is mandatory to sign a special letter of Indemnity Food to be delivered to the courier / reception at the time of the delivery of the shipment. This letter is required for all shipments containing foodstuffs, regardless of destination.
* If you send these kind of goods, your shipment could be automatically cancelled even before it has been collected. If the carrier discovers perishable goods are being sent, they might hold and even dispose of the shipment, and all the related expenses will be charged to the purchaser of the service. Claims related to a delay, damage or loss of perishable goods will not be accepted. You can consult the complete list in: Prohibited Goods.