According to the conditions outlined in our Packlink PRO Cancellation policy, you can cancel your order after the payment has been made for free, as long as the parcel hasn't been collected or delivered yet.
On the other hand, if the courier is on the way to the collection address, the failed collection fee may apply.
Important
The deadline to submit a cancellation is limited to 15 days from the date the order was paid.
In our help center you can find the instructions to cancel a shipment.