In the event that your shipment has been delivered damaged, if the contents are missing or from Packlink we have confirmed that the parcel is missing, the first thing you should do is contact us. Send us a request using our Claim contact form.
The Insurance Department will be responsible for processing the corresponding compensation with the transportation company and the insurer.
- There are established deadlines to open a claim.
- There are essential requirements for submitting a claim.
- Additional documentation may be required. Incomplete or incorrect documentation may delay the refund process.
In our help center you can find the steps to follow in case you receive a damaged parcel.