If you were not at home when the courier arrived for the collection, please contact the Packlink Customer Service team by submitting a request through the Help and support section of your PRO account, selecting the Pick Up option.
Please note that couriers don’t usually come twice on the same day for collection. As a result the new pick up service will be from the next day in the same time slot.
If you aren’t available during the initial time slot, you can ask us if there is a possibility to change it (depending on the service and collection address). Our Customer Support will get in touch with you to confirm the details about the new collection date.
If you can't be there for the collection, we recommend that you select services that don't include collection at home. You can find out more information about them by clicking here.