Hermes

Resultado de imagen de hermes the parcel people

 

General information

Tracking

Insurance coverage

Types of service

Transit time

Restrictions

Label

Conditions

Contact

Collection and delivery times

Proof of delivery

 


General information

  • Estimated transit time from Monday to Friday, excluding holidays
  • Collection at a collection point or at home
  • Home delivery or to a safe place*
  • Mandatory label
  • Three delivery attempts at no extra cost
  • Maximum weight 15 kg
  • Maximum dimensions: Maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2x height)
  • Packlink customer service from Monday to Friday from 9 a.m. to 6 p.m., except holidays

*If no one is home, the transportation company will be able to deliver to a safe place such as the porch, shed, letterbox or other parts of the address. Examples:

 

Go to the top of the page


Types of service

 Resultado de imagen de hermes the parcel people

 International ParcelShop

  • Origin United Kingdom - Destination Spain 
  • Drop off at Hermes ParcelShop 
  • Requires printer (mandatory label)
  • Transit: estimated 5 working days
  • Delivery schedule: Throughout the day
  • Included delivery attempts: Maximum 3*

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

  • Maximum weight (kg): 15
  • Maximum dimensions (cm): Maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height)

 

 Resultado de imagen de hermes the parcel people

 International Collection

 

  • Origin United Kingdom - Destination Spain 
  • Home collection
  • Requires printer (mandatory label)
  • Transit: estimated 5 working days
  • Delivery schedule: Throughout the day
  • Included delivery attempts: Maximum 3*

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

  • Maximum weight (kg): 15
  • Maximum dimensions (cm): Maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height)

 

 

 

 Resultado de imagen de hermes the parcel people

 UK ParcelShop

 

  • Origin United Kingdom - Destination United Kingdom 
  • Drop off at Hermes ParcelShop 
  • Requires printer (mandatory label)
  • Transit: estimated 48 working hours
  • Delivery schedule: Throughout the day
  • Included delivery attempts: Maximum 3*

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

  • Maximum weight (kg): 15
  • Maximum dimensions (cm): Maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height)

 

 

 Resultado de imagen de hermes the parcel people

 UK Collection

 

  • Origin United Kingdom - Destination United Kingdom 
  • Home collection
  • Requires printer (mandatory label)
  • Transit: estimated 48 working hours
  • Delivery schedule: Throughout the day
  • Included delivery attempts: Maximum 3*

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

  • Maximum weight (kg): 15
  • Maximum dimensions (cm): Maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height)

 

  

Go to the top of the page

 

 

Label

  • Once you’ve contracted your shipment, you’ll receive an email with the order confirmation and you can download your label 

 

Go to the top of the page

 

 

Collection and delivery times

  • Collection times from 8 a.m. to 8 p.m.
  • Delivery times throughout the day
  • During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date. :)

 

calendario.jpg

  • The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.

 

Go to the top of the page

 

 

Tracking

SEGUIMIENTO_PACKLINK_DOTCOM.JPG

 

 

 

Go to the top of the page

 

 

Transit time

  • The service transit times (from Monday to Friday, excluding holidays) are 3 to 7 working days after the collection date, regardless of whether it’s collected from home or dropped off at a ParcelShop.

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it is not possible to collect or deliver on the estimated day.

The shipments destined for Sweden, Denmark and Finland will be delivered directly to the ParcelShop closest to the recipient. 


Go to the top of the page

 

 

Conditions

  • It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident.
  • In case of absence, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible.
  • The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
  • The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

Go to the top of the page

 

 

Proof of delivery

  • Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.
  • If a signed delivery isn’t possible, the goods may be left in a safe place (with photographic evidence). 

Go to the top of the page

 

 

Insurance coverage

Included coverage

All services include the coverage stated in point 13.a Maximum liability of Packlink PRO, in the Terms and Conditions of the service.

Additional coverage

It’s possible to contract an additional coverage for a maximum value of €2,500.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and Restricted Items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any insurance coverage.

 

Go to the top of the page

 

 

Restrictions

Go to the top of the page

 

 

Contact

  • Packlink Customer Service.
  • We are happy to help you via the Help Portal from Monday to Friday, from 9 a.m. to 6 p.m., excluding holidays

 

 

Go to the top of the page

Was this article helpful?
0 out of 0 found this helpful

If you need help please complete the online form

Contact us