Packlink Selection

• Estimated transit time: from Monday to Friday, excluding holidays.
• Home collection.
• Home delivery.
• Mandatory label.
• Two delivery attempts at no additional cost.
• Maximum weight: no maximum weight in palletized goods. Maximum 70 Kg per package not palletized.
• Packlink PRO customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.

Labels are divided into two parts:

1. 1. Customer copy - This will be your proof of collection, which must be signed by the driver or have their employee number and date of collection written on it.
   2. Driver copy - This is the part that you have to stick to the package(s). Don’t cover the barcode part with sellotape to ensure the label can be scanned correctly.

In case of multiple parcels in one shipment, the PDF file of the labels will include one for each packet, for example: 1/3, 2/3, 3/3 or Package 1 of 3, Package 2 of 3, Package 3 of 3. So, you cannot use the same for all of them.

Important Our system may also generate (depending on the destination country) additional documentation such as authorisation for goods clearance.

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• Collection times: are between 9 a.m. and 8 p.m. depending on the place of residence. The system will offer you the available options.
• Delivery times: throughout the day.
• During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
• The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.

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You can track your shipment on our website here. 

If you want to track the website of the transportation company TNT, click here , check the Customer reference button and fill in the space using your Packlink PRO reference number.

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The transit depends on the contracted service; let us remind you of what we currently offer:

• Packlink Selection Economy Europe: estimated between 2 to 8 working days from the collection date, depending on the destination.
• Packlink Selection Express Europe: estimated between 1 to 5 working days from the collection date, depending on the destination.

Important On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink PRO, it isn’t possible to collect or deliver on the estimated day.

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• It’s the user’s responsibility to track the shipment and provide Packlink PRO with a solution within a maximum of 5 working days from the beginning of the first incident.
• If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
• The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
• The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

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• Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.

Standard protection

All services include the coverage stated in point Maximum liability of Packlink PRO, in the Terms and Conditions of the service.

Extra protection

It’s possible to contract extra protection for a maximum value of €5,000.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.

• View the Prohibited and non-compensation items.

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