If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery... you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
Pick Up
- Reschedule Collection
- Collections in Left-Luggage Offices - Airports - Lost Items - Official Entities
- Home deliveries and collections.
- When does the courier pass by for collection?
- Collections and Deliveries on Saturday
- Can I choose the collection time?
Delivery
- Shipment delivered: Packages haven’t arrived
- Correosexpress - Won’t be at home at the time of delivery?
- Delivery at an arranged point / Received at a SEUR point
- Delivery to ParcelShop - GLS
- How do you calculate the delivery date?
- I want to ship to the Canary Islands. What do I have to do?
Tracking
- When can I track my shipment?
- Tracking my shipment
- Courier’s phone number and tracking
- What does incident mean?
- Tracking Not Available
- Will I receive a phone call from the courier?
Packaging
Measure and weight my parcel
- If my shipment exceeds the size or weight, will it still be delivered?
- What happens if I’m not sure about the package weight?
- How can I weigh or measure my package?
- How can I find out the weight of the package I want to send?
- How to measure your box
- How to measure your suitcase
Billing
- Packlink tax details
- VIES: What is it and how do I register?
- Additional charges due to difference in weight
- I’m an intra-community customer and I need to receive invoices without VAT, how can I receive them?
- Which payment methods are accepted?
- How do I get an invoice?
Customs
- The Customs Invoice and How to Complete It
- Tracking: Missing Documentation: what does it mean?
- Export controls and sanctions
- Guide to send to the United Kingdom (After Brexit)
- New international regulation for lithium batteries
- The Customs Invoice and How to Complete It
Cancel shipment
Claims
- The 5 Essential Requirements for Submitting a Claim
- Prohibited and restricted items
- Who should start a complaint?
- What coverage does my shipment have?
- Can I take out additional insurance for my shipment?
- Coverage for secondhand goods