If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery, you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
Pick Up
- How do I reschedule a pick up?
- When does the courier pass by for collection?
- Why didn't the courier collect my shipment at the scheduled time?
- Can I choose the collection time?
- Can I edit the collection time?
- Can I change the collection day?
Delivery
- Home deliveries and collections
- Delivery date
- Delivery time
- Will I receive a phone call from the courier?
- How do you calculate the delivery date?
- Can carriers pick up or deliver on Saturdays?
Tracking
- How do I track my shipment?
- How can I retrieve my Packlink reference number?
- Why is the tracking not available?
- What does missing documentation mean?
- What does incident mean?
- What does Warehoused mean?
Pack, measure and weigh your parcel
Billing
- What is the Import One Stop Shop (IOSS)?
- Packlink tax details
- VIES: What is it and how do I register?
- Additional charges due to difference in weight
- Intra-community operators. How do I get invoices without the VAT?
- Which payment methods are accepted?
Customs
- Customs regulations
- The Customs Invoice and How to Complete It
- Export controls and sanctions
- The Customs Invoice and How to Complete It
- Returns to China
- Do I have to pay customs fees?
Cancel shipment
Claims
- The essential requirements for submitting a claim
- Who should start a complaint?
- Can I purchase additional coverage for my shipment?
- Coverage for second-hand goods
- What’s the period to start a claim?
- How can I request compensation for loss or damage?