If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery, you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
Pick Up
- Reschedule Collection
- When does the courier pass by for collection?
- Shipment not collected at the scheduled time
- Can I choose the collection time?
- Can I move the collection time forward?
- Can I change the collection for another day?
Delivery
- Shipments during Christmas holidays
- Home deliveries and collections.
- Delivery date
- Delivery time
- Will I receive a phone call from the courier?
- How do you calculate the delivery date?
Tracking
- Tracking my shipment
- Tracking Not Available
- A day has passed since the collection and there’s no online tracking, how can I get information?
- When can I track my shipment?
- Blocked tracking
- What does incident mean?
Packaging
Measure and weight my parcel
- If my shipment exceeds the size or weight, will it still be delivered?
- How can I weigh or measure my package?
- Volumetric weight: What is it and how is it calculated?
- How can I find out the weight of the package I want to send?
- What happens if I’m not sure about the package weight?
- What’s the weight limit for Packlink shipments?
Billing
- What is the Import One Stop Shop (IOSS)?
- Packlink tax details
- VIES: What is it and how do I register?
- Additional charges due to difference in weight
- I’m an intra-community customer and I need to receive invoices without VAT, how can I receive them?
- Which payment methods are accepted?
Customs
- Customs regulations
- The Customs Invoice and How to Complete It
- Tracking: Missing Documentation: what does it mean?
- Export controls and sanctions
- New international regulation for lithium batteries
- The Customs Invoice and How to Complete It
Cancel shipment
Claims
- The 5 Essential Requirements for Submitting a Claim
- Who should start a complaint?
- Is my parcel protected with insurance cover?
- Coverage for Scond-Hand Goods
- What’s the period to start a claim?
- How can I request compensation for loss or damage to the goods during transport?