In our Help Center you will find all the information you need to clarify your doubts, solve incidents and obtain more details about Packlink PRO.
If you can't find the answers you're looking for, we'll be happy to help you. Our customer service team is available Monday to Friday from 08:00 to 20:00 and Saturday from 09:00 to 18:00 (except bank holidays).
Important
To handle your request, please choose the appropriate option according to the type of query:
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Labels: questions about shipping labels and their data. Please note that it is not possible to modify the information on the labels. -
Pick Up: if the carrier has not come to collect your parcel or you have had a problem at the Drop-off point. -
Delivery: if the tracking is unclear or out of date, if the recipient has not received the merchandise or if you have doubts about the delivery. -
Cancel: if you have not used the labels, if the information you provided is incorrect or if you wish to cancel the shipment and receive a refund. -
Billing: questions related to invoices or charges. -
Damage claim: to report damage to goods or the loss of a parcel. -
Lost claim: to claim the loss of a parcel. -
Something else: general questions about how to use the platform or shipments not yet purchased.
Steps to contact the Packlink PRO customer service team:
- Access your Packlink PRO account.
- In the top right corner of your screen click Help and support.
- Scroll to the bottom of the page and click Create ticket.
- Select the ticket type that fits your case and add the requested details in the fields.
- Make sure that the information you have entered is correct and then click Create.
After creating your request, you will receive a confirmation email informing you that we have successfully received your message. Our agents will provide you with a response and a solution as soon as possible.
In case you prefer to contact an agent via chat, go to your PRO dashboard. In the bottom left corner of your screen, click the blue Support balloon and select the Live Chat option.