Welcome to the Packlink Help Center

Most popular articles

• What is Packlink PRO? Packlink PRO is a platform designed for businesses and individuals that allows to automate and op... See more
• How do I apply the shipping label? If you correctly apply labels to your parcels, delays, issues and losses are going to be much les... See more
• Are labels mandatory? In the majority of cases for shipping services offered by Packlink, it is mandatory to print and ... See more
• Prohibited and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more
• Packlink PRO Plus Subscription Please note that Packlink PRO Plus Subscription is not yet available in the UK market, but it wil... See more
• How do I reschedule a pick up? In the rare event that the carrier did not collect the shipment on the requested day, you can req... See more
• Shipping on Black Friday and Christmas 2024 Are you ready to send your gifts? Here are some key tips for managing your shipments during Black... See more
• How do I track my shipment? Tracking your shipment on Packlink is very easy. You can track your shipment anytime, in your Pac... See more
• Packaging Guide In this guide, we provide you with all the necessary guidelines to pack your parcel correctly. I... See more
• What if my shipment exceeds the size or weight? To finalise your order on Packlink, you need a tape measure and a scale so that when you enter th... See more
• Customs invoice and how to complete it If you send or receive any parcel from outside the European Union (EU), you must fill out, print ... See more
• Packlink PRO Cancellation Policy Packlink will handle the reimbursement of the service fee as long as this request is carried out ... See more
• The essential requirements for submitting a claim for damage, loss or missing content In the case of damage, loss or missing content you can file a claim to Packlink PRO, provided tha... See more