Welcome to the Packlink Help Center

To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.

What is Packlink PRO? Packlink PRO is a comparison and management shipping tool, for businesses and individuals. This s... See more
How do I apply the shipping label? If you correctly apply labels to your parcels, delays, issues and losses are going to be much les... See more
Are labels mandatory? In the majority of cases for shipping services offered by Packlink, it is mandatory to print and ... See more
Prohibited items and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more
How do I reschedule a pick up? In the rare event that the carrier did not collect the shipment on the requested day, you can req... See more
How do I track my shipment? Tracking your shipment on Packlink is very easy. You can track your shipment anytime, in your Pac... See more
Packaging Guide This section specifies the guidelines that you must follow to carry out to sufficiently package ... See more
What if my shipment exceeds the size or weight? To finalise your order on Packlink, you need a tape measure and a scale so that when you enter th... See more
Customs invoice and how to complete it If you send or receive any parcel from outside the European Union, you have to download, complet... See more
The essential requirements for submitting a claim for damage, loss or missing content In the case of damage, loss or missing content you can file a claim to Packlink, provided that yo... See more