Welcome to the Packlink Help Center
To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.
Most popular articles
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What is Packlink PRO? Packlink PRO is a platform designed for businesses and individuals that allows to automate and op... See more
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How do I apply the shipping label? If you correctly apply labels to your parcels, delays, issues and losses are going to be much les... See more
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Are labels mandatory? In the majority of cases for shipping services offered by Packlink, it is mandatory to print and ... See more
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Prohibited and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more
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Packlink PRO Plus Subscription Please note that Packlink PRO Plus Subscription is not yet available in the UK market, but it wil... See more
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How do I reschedule a pick up? In the rare event that the carrier did not collect the shipment on the requested day, you can req... See more
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How do I track my shipment? Tracking your shipment on Packlink is very easy. You can track your shipment anytime, in your Pac... See more
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Packaging Guide In this guide, we provide you with all the necessary guidelines to pack your parcel correctly. I... See more
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What if my shipment exceeds the size or weight? To finalise your order on Packlink PRO, you need a tape measure and a scale so that when you ente... See more
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Customs invoice and how to complete it If you send or receive any parcel from outside the European Union (EU), you must fill out, print ... See more
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Customs regulations If you send or receive parcels from outside the European Union (UE), a customs invoice will be au... See more
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Packlink PRO Cancellation Policy Packlink will handle the reimbursement of the service fee as long as this request is carried out ... See more
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The essential requirements for submitting a claim for damage, loss or missing content In the case of damage, loss or missing content you can file a claim to Packlink PRO, provided tha... See more
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How can I request compensation for damage, loss or missing content? In the event that your shipment has been delivered damaged, if the contents are missing or from P... See more