Although you’ve purchased a home-home service on our platform, in some cases the transportation company may deliver your package to an arranged point or to a ParcelShop. Most of the times, this happens for the following reasons:
- Absence of the recipient
- Incorrect address
- Problems accessing the recipient’s address
- Damaged goods or there are prohibited/restricted items.
To avoid any further delay with the delivery or attempts to deliver again, which may result in extra costs for the customers, couriers often deliver the goods to a neighbour or to a ParcelShop.
Whenever possible, the courier will send you a notification (SMS or email) with the delivery details.
In the case of GLS, they have different policies and delivery methods depending on the country. For example:
- For shipments of up to 20 kg, deliveries will be made directly to the ParcelShop closest to the destination address; the customer will be notified by SMS, email or post.
- For shipments weighing more than 20 kg, the driver will try to leave the package to a neighbour and, if that’s not possible, they will drop it off at the nearest ParcelShop.
- Deliveries will be made directly to the ParcelShop closest to the destination address; the customer will be notified by SMS, email or post.
- The delivery will be made to the ParcelShop or the Postal office closest to the destination address.
Please note that the recipient must collect the parcel (an ID card is required), within a maximum of 3 days after it is dropped off at the arranged point, otherwise the goods will be automatically returned to the sender and an additional charge will be applied.
- Always check both status and tracking of your shipment in your Packlink PRO dashboard, to make sure there are no incidents.
- If an incident is reported in the status of your shipment, contact us using our delivery contact form. One of our agents will reply to your enquiry as soon as possible, to provide you all the information you need about your shipment.