If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery, you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
Pick Up
- How do I reschedule a pick up?
- What should I do if my shipment has not been collected?
- Guide to drop off the parcel at an office, ParcelShop or locker
- Can I choose the date and time of collection?
- Can I change the collection day?
- Can the carrier refuse to collect my package?
Delivery
- What do I do if the recipient hasn’t received my package?
- How do I get the proof of delivery (POD)?
- What do I do if the package arrives damaged?
- What do I do if I didn't receive all my parcels?
- I won’t be at home at the time of delivery. What do I do?
- Types of services offered by Packlink PRO
Tracking
- How do I track my shipment?
- Shipment statuses
- How can I retrieve my Packlink reference number?
- Can I share the shipment tracking with the recipient?
- What does Incident mean?
- Why is the tracking not available?
Pack, measure and weigh your parcel
Billing
- Packlink tax details
- Which payment methods are accepted?
- Can I pay the courier when they come to collect the shipment?
- What is the freight collect shipping?
- What should I do if there’s a payment error?
- Additional service charges
Customs
- Customs invoice and how to complete it
- Customs regulations
- Customs clearance: requirements and documentation for international shipments
- Suspension of Duty-Free De Minimis on shipments to the United States
- Shipping to the U.S after the end of De Minimis: What you must know
- What is the EORI number and why is it important for your international shipments?
Cancel shipment
Claims
- The essential requirements for submitting a claim for damage, loss or missing content
- How can I request compensation for damage, loss or missing content?
- Who should start a complaint?
- What is the standard coverage of my shipment?
- Coverage for second-hand goods
- Can I purchase extra protection for my shipment?