The door-to-door service means that the courier will do both the collection and delivery at the address you indicate when contracting the service.
As you know, this does not mean that the courier is obliged to go up to a fifth floor without a lift for the package, so remember, leave the goods in an accessible place and facilitate the collection.
Almost all the services that PackLink offers you are door to door, but there are exceptions that you can learn more about if you click here. :)