The door-to-door service (
Courier Collection - Home Delivery) means that the courier will handle both the collection and the delivery of the goods at the addresses provided during the purchase process of the shipment.
Most of Packlink PRO services are door-to-door, but this does not mean that the courier has to go up to a fifth floor flat without an elevator to collect or deliver the parcel. Therefore, to avoid any incidents, make sure you leave the goods in an accessible place to facilitate collection.
Important
The collection and delivery to your address will be carried out as long as no administrative handling is required (pallet truck, tail lift, etc.). Otherwise, the carrier may apply additional charges for a porter service or special handling.