Yes, in accordance with Packlink PRO Cancellation Policy, you can cancel the shipment after making the payment as long as the merchandise has not been picked up or dropped off.
Steps you must follow to cancel a shipment:
- Access your Packlink PRO account.
- Locate the shipment you would like to cancel.
- Click See details.
- In the section Other actions, click Create support ticket.
- Automatically, a new window will open in your browser. Among the available ticket types, choose Cancel.
- Then, scroll down to the bottom of the page and in the drop-down menu labelled Select option, choose the reason for cancellation.
- Click Create.
Subsequently, our agents will confirm via email the receipt of your request and ensure that both the cancellation and the refund are processed correctly.
Important
- The deadline to submit a cancellation request is fifteen (15) days from the date the order was paid, except for Royal Mail services, for which the deadline is seven (7) days from the date the order was paid.
- Packlink PRO will not accept cancellation requests submitted through other channels.
Tips
- If you have printed the shipping label or the address sheet (depending on the purchased service), make sure to destroy it. In this way, you will avoid confusing it with other shipments.
- If you have selected a service with home collection and the carrier arrives to collect, please do not hand over the merchandise to the driver and inform him that you have cancelled the shipment.