If the goods are damaged, we need 3 photographs to prove it:
- Photo of damaged goods in their entirety: the photo should show the entire damage and not just a part of it. If the damage is not noticeable in a general shot, you’ll need to add one more image of the item where the damage is shown. If more than one damaged item is found, take the photo by grouping all items into a single image.
- Photo of the outer packaging including the transport company label: the photo must show that the shipment was made with the transport company and that the claim corresponds to the contracted shipment. We request that the photo be taken at a certain distance where the shipping label is visible.
- Photo of the goods with internal packaging: the photo must show that the packaging used has protected the contents during transport. We ask for an image of the damaged goods placed inside the packaging in the same way it was received by the recipient.
Don’t throw the used packaging away: Keep the damaged goods as well as their packaging, the goods must not be repaired or handled until an expert assessment is made.