In the event that your shipment has been delivered damaged, if the contents are missing or from Packlink PRO we have confirmed that the parcel is missing, to request compensation, you must submit a claim through the Help and support section of your PRO account, and selecting the option that best suits your case.
Our Customer Support will be responsible for processing the corresponding compensation with the transportation company.
- There are established deadlines to open a claim.
- There are essential requirements for submitting a claim.
- Additional documentation may be required. Incomplete or incorrect documentation may delay the refund process.
In our help center you can find the steps to follow in case you receive a damaged parcel.