The extra protection coverage excludes damage and/or loss of used goods, which refers to any goods with an invoice date older than 60 days.
In case of loss of damage for second-hand goods a devaluation will be applied.
Please note that you should always submit your claim (for damage or lost) through the Help and support section of your PRO account, selecting the option that best suits your case.
We recommend you check the essential requirements for submitting a claim and your inbox, as additional documentation may be required. Incomplete or incorrect documentation may delay the refund process.