A complaint must always be started by the person who finalised the order (registered on Packlink PRO), by using the email address associated with the account.
At Packlink PRO, we want to offer you the best security and comply with the current laws; therefore, in accordance with the Data Protection Act, we cannot provide information to those outside the scope of the service.
The correct way to submit a complaint or any requests is through the Help and support section of your PRO account, and selecting the option that best suits your case.