If during the purchase process, you have indicated an incorrect IBAN or you need to modify the data to receive the cash on delivery amount in another bank account, you must follow the instructions below:
- Access your Packlink PRO account.
- In the top right corner of your screen click Help and support.
- Scroll to the bottom of the page and click Create ticket.
- Among the available ticket types, choose Billing.
- Enter the Packlink reference number for the shipment for which you purchased the cash on delivery service.
- Explain briefly the reason for the modification and provide the new bank details:
- Account holder: name and surname or company name.
- IBAN code: the 24 digits of the bank account without spaces.
- Click Create.
In this way, we will prioritize your request to make the change effective. Subsequently, our agents will contact you via email to confirm the modification of the bank details.
Important
The amount of the cash on delivery is paid by bank transfer within 15 days from the day following delivery of the goods and collection from the recipient. For this reason, if you send the change request after that deadline, or after the recipient has made the payment, our team will do everything possible to manage the request. However, it will not be possible to guarantee the modification.