Billing
- Packlink tax details
- Which payment methods are accepted?
- Can I pay the courier when they come to collect the shipment?
- What is the freight collect shipping?
- Can I purchase a shipment and have the recipient pay for it?
- What should I do if there’s a payment error?
- Additional service charges
- Additional charges due to difference in weight or measurements
- Additional handling surcharges (AHS)
- Unknown charges
- I’ve been charged twice, what do I need to do?
- How does the automatic payment collection process work?
- Will I receive an invoice as soon as I finalise a shipment?
- How do I get an invoice?
- Will I receive an invoice with VAT?
- Can I change the invoice data?
- Can I request a monthly invoice?
- Cash on delivery service
- How can I change the IBAN number for the cash on delivery payment?
- Why haven't I received the cash on delivery money?
- VIES: What is it and how do I register?
- Intra-community operators. How do I get invoices without the VAT?
- How do I change my payment method?
- Can I have a prepaid account?
- How do I activate the direct debit?
- Unpaid invoice with direct debit
- What is it and how can I get my Import One Stop Shop (IOSS) number?