If you have been issued a charge from Packlink and you are unsure why, first we need to identify the shipment.
Please follow the steps below:
- Identify the Packlink reference number. This is normally sent via email. If you have not received it, access your Packlink PRO account, then click Settings > Billing and Invoices > Invoices.
- From there, you can download the invoice and copy the reference number that starts with UN2024PRO. Remember that all your invoices, including extra charges, will be available in that section.
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Disputes an underpayment fee. Once you have identified the Packlink reference number, as described in the previous step, please follow the steps below:
- Click here to open a claim.
- Choose Billing from the available ticket types.
- Enter the Packlink Reference Number related to the invoice.
- Indicate your claim and provide details about the unknown charge.
- Click Create.
Evidence is required. The Packlink customer service team may require photographic or additional proof to dispute the charge with the carrier.To certify the weight and dimensions of your package, you can use, for example, a ruler for the dimensions and a scale for the weight.
For more information, check the article Additional charges due to difference in weight.