How do I get an invoice?

Downloading your invoices with Packlink PRO is very simple. Follow these steps to view and/or download your invoices in your Packlink PRO account: 

1. Access your Packlink PRO account.
2. Click Settings, in the top right corner of your screen. 
3. In the left navigation menu, select Billing and Invoices.
4. Locate the invoice you would like to download, then click on the  icon. The invoice will be automatically downloaded as PDF document. 
5. If, instead, you would like to download several invoices at the same time:
   1. Check the boxes to select the orders. You can also select all the orders, by checking the first box at the top of the list, next to Invoice number.
   2. A new tab will be automatically displayed on the right of your screen, Actions for your invoices. Check the invoices you want to download. 
   3. Click Download.
   4. A Zip file will be automatically downloaded.

Important

In order for your tax data to appear on the invoices, it is necessary for you to provide a tax ID in your Packlink PRO account. Otherwise, the invoices for your shipments will be issued as simplified, which means that they will not include your tax information. To avoid this situation, you must update your personal details as a Business/Freelancer, indicating a name or company name, as well as a TAX ID number.

In our Help Center we explain step by step how to update your personal information.

Generating invoices in your PRO account may take up to 7 days after you finalised an order. This is due to an improvement implemented recently on our invoicing system which allows an integration with the Tax Agency, which aims to streamline the corresponding processes as required by the current regulation.

If the 7-day period has passed and you can’t download your invoice, please contact the Packlink Customer Service team through the Help and Support section of your Packlink PRO account, selecting the Billing option to verify the incident.

In case of rectification invoices, you can easily identify them, since a negative amount will be displayed. For example: -£6,93.