No, it is not allowed. If you have purchased a BRT home collection service, you cannot drop off your parcel at an office or FermoPoint.
If your shipment has not been collected on the scheduled date and time, or you were not at home when the delivery driver passed by, remember that you can reschedule the collection.
If you do not want to wait and prefer to drop off the goods, you must cancel your shipment and purchase a new one with a drop-off option. You can identify this type of service by the condition: Drop-off point. In our Help Center we explain how to cancel a shipment.
When a BRT shipment is purchased with a collection service and the sender chooses to drop off the parcel at an office or FermoPoint, the shipment will not transit as planned and the following incidents may occur:
- Package refusal. BRT will only accept parcels that have been collected in accordance with the purchased service. Consequently, the package will not be processed or sent to its destination until the collection has been completed.
- Loss of tracking. Since the goods were originally scheduled to be collected and were instead dropped off, BRT may lose the traceability of the shipment, which will make it difficult to locate and track the package during the transit.
- Return to origin. It is probable that the parcel will be returned to the sender if any inconsistencies with the originally purchased service are detected. This situation could cause delays and generate additional charges, which will be charged to the person who purchased the shipment.
- Loss of goods. This risk arises because, by not following the stated collection process, the BRT system may record the shipment incorrectly. As a result of improper scanning, the parcel may be lost in transit or may not arrive at its destination.
Important
- If you have purchased a collection service and you drop off the parcel at a carrier's office or at a FermoPoint, please bear in mind that you do it at your own risk, as in the event of an incident, neither Packlink nor BRT will accept your claim and your shipment will be excluded from any type of compensation.
- If you have dropped off your shipment and the tracking shows incidents, please contact the Packlink Customer Service team as soon as possible by submitting a request through the Help and Support section of your PRO account and choosing the Delivery option. Our agents will manage the incident with the carrier to offer you a solution.