Most services include home collection, so the transportation company needs to collect the goods at the address you entered when you finalised the order.
If the shipment has not been collected on the expected date/time slot and you cannot wait any longer, before going to their facilities, we recommend that you contact the Packlink Customer Service team to check if it is possible to drop off your parcel, in addition to providing you with contact details. You can contact us through your Packlink PRO dashboard, by selecting Help and support, or you can click Contact us now at the end of this page.
If you take the goods directly to the carrier's office, they may reject them or charge you or the recipient for the shipment. Furthermore, if the first collection was unsuccessful, we may have to create a new collection order, even if the collection will not be made at the home address.