How can I claim the payment for a service that was not completed?

If your shipment has not gone as expected and you want to request a refund, contact us and tell us what happened.

We strive to offer you a personalised service, so once we receive the complaint, we will analyse your case in detail and we will provide you with a response.
 
Remember that the collection and delivery times shown on the website are an estimation; there are a number of situations out of the control of the transportation company and PackLink that may cause a delay in the service.

We have several services with guaranteed delivery within a defined period. If you have contracted one of them and your shipment has not been delivered as planned because of the transportation company, contact us and we will refund you the service fee. For more information, click here

 

If your shipment has not gone as expected and you want to request a refund, contact us and tell us what happened.

We strive to offer you a personalised service, so once we receive the complaint, we will analyse your case in detail and we will provide you with a response.
 
Remember that the collection and delivery times shown on the website are an estimation; there are a number of situations out of the control of the transportation company and PackLink that may cause a delay in the service.

We have several services with guaranteed delivery within a defined period. If you have contracted one of them and your shipment has not been delivered as planned because of the transportation company, contact us and we will refund you the service fee. For more information, click here

 

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