- General information
- Available services
- Shipping label
- Collection and delivery of the parcel
- Delivery times
- Proof of delivery
- Restrictions
- Terms of service
- Coverage
General Information
- Domestic and international shipments.
- Estimated transit from Monday to Friday, excluding public holidays.
Available Services
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The goods are collected by a courier from the transport company at the sender's address. |
The goods are delivered by a courier from the transport company to the recipient's address. |
COURIER COLLECTION
Shipping Label
- The label is mandatory and must be attached to the side of the parcel with enough packing tape so that it does not come off.
- Do not cover the shipping label barcode with packing tape, as it could hinder its correct reading and scanning.
Collection and Delivery of the Parcel
Collection:
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Delivery:
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Delivery Times
- Transit time varies depending on the service booked.
- The delivery times offered by Packlink PRO are indicative and estimated, and are calculated exclusively in working days (Monday to Friday, excluding public holidays).
- During the shipment booking process, the delivery time of the selected service will be displayed.
- Shipment tracking will be available on our platform from the day after the parcel is collected or dropped off.
Important
Occasionally, for logistical reasons, or due to unforeseen circumstances beyond Packlink PRO control, such as: traffic incidents, adverse weather conditions, public roadworks, vehicle breakdowns, transport sector strikes or other force majeure events, it is not possible to collect or deliver the parcel on the estimated date.
Proof of Delivery
- The proof of delivery can only be requested by the person who booked the service.
- Packlink PRO does not offer certified delivery services. Therefore, the goods can be received by a third party, not necessarily the shipment recipient.
Restrictions
- The user must check the list of prohibited and no compensation items to ensure that the content of their shipment is permitted.
- FedEx does not allow the shipment of liquids, aerosols, or gels (LAGs), as they are classified as prohibited items. The LAGs category includes gels, pastes, lotions, creams, oils, liquid/solid mixtures, and the contents of any pressurized containers. Examples include, but are not limited to, alcoholic beverages, toothpaste, hair gel, beverages, soups, syrups, peanut butter, perfume, shaving foam, aerosols, and other items with similar consistencies.
- Shipments will be rejected and returned to the sender if liquids, aerosols, or gels (LAGs) are packed in the same parcel as electrical or electronic devices, or with items containing batteries (hairdryers, mobile phones, etc.). These items must be shipped separately.
- Shipments will also be rejected and returned to the sender if the contents do not match the item declaration on the Air Waybill (AWB).
Terms of Service
- It is the user's responsibility to track their shipment and provide Packlink PRO with the necessary information or solution via the Help and Support section of their account, within a maximum of 5 working days from the first incident.
- In case of absence at the time of delivery, the carrier will try to leave a delivery notice at the recipient's home address, whenever possible. Likewise, the shipment may be dropped off at an agreed delivery point for collection.
- The return to origin of the shipment is not included in any of the services offered by Packlink PRO, regardless of the reason for the return (absence of the recipient, incorrect or incomplete address, rejection of the shipment by the recipient, etc.).
- Except for services with guaranteed delivery, delivery times are indicative and estimated. Therefore, in case of delay attributable to the carrier, the user will not be entitled to a refund of the shipping costs.
- The price of the service does not include the handling of irregular parcels. If FedEx classifies the shipment as irregular (for example round or cylindrical items, including, without limitation, tubes, cans, buckets, barrels, tires, drums, pails and others), an additional handling surcharge will be applied, and automatically billed to the person who finalised the order. Further information on the applicable conditions can be found in FedEx's Additional Handling Surcharges (AHS).
- Packlink PRO may apply and charge the user an amount as a management fee for contracting the carrier services, which will be specified during the purchase process.
- The maximum permitted measurements for the FedEx Regional Economy Export service are: 274 cm in length and 330 cm in length and girth* combined. * Girth = 2 x height + 2 x width. Any parcel exceeding these measurements will be considered as FedEx Regional Economy Freight and will be subject to the applicable additional charges.
Coverage
Standard Protection
- All shipments made through Packlink PRO include the standard coverage established in the applicable transport contract.
Extra Protection
- The user may purchase extra protection for their shipment.
- This coverage will apply as long as the transported goods are not included in the list of prohibited and no compensation items, and the damage is not due to insufficient or inadequate packaging. In these cases, the user accepts at the time of booking that the shipment travels without the extra protection coverage.