- General information
- Available services
- Shipping label
- Drop off and delivery of the parcel
- Delivery times
- Proof of delivery
- Restrictions
- Terms of service
- Coverage
General Information
- Domestic and international shipments.
- Estimated transit from Monday to Friday, excluding public holidays.
Available Services
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The sender personally drops off the goods at the transport company's office. |
The recipient personally collects the goods at the transport company's office, authorised shop or locker. |
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The sender personally drops off the goods at the transport company's office. |
The goods are delivered by a courier from the transport company to the recipient's address. |
HOME DELIVERY
Shipping Label
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The label is optional for
DROP OFF POINT services, where the barcode on the shipping label is used to drop off the parcel at a transport company office.
Service with parcel drop off option via barcode
- To drop off the parcel at the CTT Express office, the sender must show the shipping label barcode from their mobile device, without the need to print it or attach it to the parcel.
Steps to deposit the parcel:
- Find the nearest CTT Express drop-off point and check the schedule for the reception of goods.
- Go to the Acceptance Point with the goods properly packed.
- Present the barcode code from your mobile device for the staff to scan.
- Hand over the goods, the staff will print the label. Make sure they stick it correctly on the parcel. Afterwards, CTT Express will take care of collecting the parcel.
- Request proof/receipt of the deposit. This will be the evidence that CTT Express has taken care of your parcel.
Drop Off and Delivery of the Parcel
Drop off:
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Delivery:
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Delivery Times
- Transit time varies depending on the service booked.
- The delivery times offered by Packlink PRO are indicative and estimated, and are calculated exclusively in working days (Monday to Friday, excluding public holidays).
- During the shipment booking process, the delivery time of the selected service will be displayed.
- Shipment tracking will be available on our platform from the day after the parcel is collected or dropped off.
Important
Occasionally, for logistical reasons, or due to unforeseen circumstances beyond Packlink PRO control, such as: traffic incidents, adverse weather conditions, public roadworks, vehicle breakdowns, transport sector strikes or other force majeure events, it is not possible to collect or deliver the parcel on the estimated date.
Proof of Delivery
- The proof of delivery can only be requested by the person who booked the service.
- Packlink PRO does not offer certified delivery services. Therefore, the goods can be received by a third party, not necessarily the shipment recipient.
Restrictions
- The user must check the list of prohibited and no compensation items to ensure that the content of their shipment is permitted.
Terms of Service
- It is the user's responsibility to track their shipment and provide Packlink PRO with the necessary information or solution via the Help and Support section of their account, within a maximum of 5 working days from the first incident.
- In case of absence at the time of delivery, the carrier will try to leave a delivery notice at the recipient's home address, whenever possible. Likewise, the shipment may be dropped off at an agreed delivery point for collection.
- The return to origin of the shipment is not included in any of the services offered by Packlink PRO, regardless of the reason for the return (absence of the recipient, incorrect or incomplete address, rejection of the shipment by the recipient, etc.).
- Except for services with guaranteed delivery, delivery times are indicative and estimated. Therefore, in case of delay attributable to the carrier, the user will not be entitled to a refund of the shipping costs.
Coverage
Standard Protection
- All shipments made through Packlink PRO include the standard coverage established in the applicable transport contract.
Extra Protection
- The user may purchase extra protection for their shipment.
- This coverage will apply as long as the transported goods are not included in the list of prohibited and no compensation items, and the damage is not due to insufficient or inadequate packaging. In these cases, the user accepts at the time of booking that the shipment travels without the extra protection coverage.