Correos

General information

Types of service

Label

Delivery and collection times

Tracking

Transit time

Conditions

Proof of delivery

Coverage

Restrictions

Contact

Go to the top of the page

Types of service

Go to the top of the page

Label

Delivery and collection times

• Collection times: are between 9 a.m. and 2 p.m depending on place of residence.
• Delivery times: throughout the day, to the office or at home.
• Collections:
  • During the price enquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
  • The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.
• Deposit:
  • You can bring the goods to the Correos office during office hours on the date that suits you best. Find the nearest location.
  • Before going to the Correos office, check its opening hours and whether it offers parcel acceptance services.
  • Request proof/receipt of the deposit. This will be the evidence that Correos has taken care of your parcel.
  • Even if your Correos office is open on Saturdays, please note that the goods will not begin transit until Monday.
• Delivery: if the recipient is not available at the delivery address or the parcel cannot be delivered, it will be made available for collection at the designated Correos office.

Go to the top of the page

Tracking

You can track your shipment on our website here.

If you want to track the website of the transportation company Correos, click here and enter the shipment number that you will see on the label.

Go to the top of the page

Transit time

The transit depends on the contracted service; let us remind you of what we currently offer:

• Correos Paq 48/72: estimated 48-72 working hours. Balearic and Canary Islands: 3 to 5 estimated working days.
• Correos Oficina - Oficina: estimated 48-72 working hours. Balearic and Canary Islands: 3 to 5 estimated working days.
• Correos Oficina - Domicilio: estimated 48-72 working hours. Balearic and Canary Islands: 3 to 5 estimated working days.
• Correos Domicilio - Domicilio: estimated 48-72 working hours. Balearic and Canary Islands: 3 to 5 estimated working days.
• Correos Paq Premium Oficina - Domicilio: estimated 24 working hours. Balearic and Canary Islands: 3 to 5 estimated working days.
• Correos Paq Premium Domicilio - Domicilio: estimated 24 working hours. Balearic and Canary Islands: 3 to 5 estimated working days.
• Correos Internacional Paq Light Oficina - Domicilio: estimated 4 to 10 working days, depending on destination.
• Correos Internacional Paq Light Domicilio - Domicilio: estimated 4 to 10 working days, depending on destination.
• Correos Internacional Paq Standard - Oficina - Domicilio: estimated 4 to 7 working days, depending on destination.
• Correos Internacional Paq Standard - Domicilio - Domicilio: estimated 4 to 7 working days, depending on destination.

Important

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink PRO, it isn’t possible to collect or deliver on the estimated day.

Go to the top of the page

Conditions

• It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident.
• If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at the reference Correos office.
• The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
• The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.
• In the event of damage, loss or missing contents in shipments sent using the Correos Internacional Paq Standard service, the recipient must contact the customer service department of the postal operator in the destination country to submit a claim.

Go to the top of the page

Proof of delivery

• Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.

Go to the top of the page

Coverage

Standard protection

All services include the coverage expressed in point 13.a Maximum liability of Packlink PRO, in the Terms and Conditions of the service, except for the international services whose coverage will be the same as the one offered by Correos in its terms and conditions.

Extra protection

It’s possible to purchase extra protection of up to €5,000. Or up to £5,000 for customers where the shipment(s) originated from the UK.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.

Go to the top of the page

Restrictions

• View the Prohibited and non-compensation items.

Go to the top of the page

Contact

• Bear in mind that the service has been contracted with Packlink, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact Correos, you can do so here.
   
• If you submit a complaint through the Correos website, the carrier's resolution will inform you to contact Packlink.
   
• We are happy to help you via the Help and support section of your PRO account, from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. You can also click Contact us now at the end of this page.

Go to the top of the page