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Correos

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General Information

  • Domestic and international shipments.
  • Estimated transit from Monday to Friday, excluding public holidays.
  • Supports cash on delivery (COD) service for a maximum amount of €999.
  • This postal service does not include customs clearance management for shipments outside the mainland or for shipments from the Canary Islands to the mainland.

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Available Services

DROP OFF POINT

The sender personally drops off the goods at the transport company's office.

PICK UP POINT

The recipient personally collects the goods at the transport company's office, authorised shop or locker.

DROP OFF POINT

The sender personally drops off the goods at the transport company's office.

HOME DELIVERY

The goods are delivered by a courier from the transport company to the recipient's address.

COURIER COLLECTION

The goods are collected by a courier from the transport company at the sender's address.

HOME DELIVERY

The goods are delivered by a courier from the transport company to the recipient's address.

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Shipping Label

  • The label is mandatory and must be attached to the side of the parcel with enough packing tape so that it does not come off, except for DROP OFF POINT services, where the barcode on the shipping label is used to drop off the parcel at a Correos office.
  • Do not cover the shipping label barcode with packing tape, as it could hinder its correct reading and scanning.

Service with parcel drop off option via barcode

  • To drop off the parcel at the Correos office, the sender must show the shipping label barcode from their mobile device, without the need to print it or attach it to the parcel.

Steps to deposit the parcel:

  1. Find the nearest Correos office and check the schedule for the reception of goods.
  2. Go to the office with the goods properly packed. Make sure the parcel is securely closed.
  3. Present the barcode code from your mobile device so that Correos staff can scan it.
  4. Hand over the goods, the Correos staff will print the label and attach it to the parcel. Make sure they stick it on correctly.
  5. You will receive a deposit confirmation email. Keep this email until the shipment is delivered, as it is the deposit receipt and the proof that Correos has taken care of your parcel.

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Drop Off, Collection and Delivery of the Parcel

Drop off:

  • You can drop off the goods at the Correos office closest to your home, or at another of your preference, at the time and date that suits you best.
  • Before going to the Correos office, check the opening hours and parcel reception availability.
  • Request the admission receipt or proof of drop off. Remember that this document is proof that Correos has received and taken charge of your parcel.
  • Although the Correos office operates on Saturdays, the goods will not begin transit until the next working day.

Collection:

  • Collection hours are from 9:00 am to 2:00 pm, depending on the location.
  • The collection service is available from Monday to Friday, excluding public holidays.
  • The collection may be affected by public holidays in the city or province of the depot responsible for the service. Therefore, even if it is not a public holiday in the collection location, if the depot does not operate on the scheduled date, the collection will be rescheduled for the next working day.

Delivery:

  • Delivery will take place throughout the day, both at the office and at the home address.
  • The transport company will make two delivery attempts at no additional cost.
  • In case of absence at the home address or impossibility of delivery, the parcel will be made available to the recipient at the reference Correos office for collection.
  • The availability of the parcel for collection at the Correos office or Citypaq locker can be checked via the shipment tracking.
  • To collect the goods at the office, the recipient must present their ID document and provide the Correos tracking number.
  • Correos will notify the recipient that the parcel is available in the locker via SMS and/or email. The delivery will be made without the need for recipient identification and via a single use PIN code, which they will receive in advance by SMS and/or email. The recipient must enter this code in the locker to validate the delivery.
  • With the Correos International Paq Light service, delivery is made to the recipient's letterbox with no signature required.

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Delivery Times

  • Transit time varies depending on the service booked.
  • The delivery times offered by Packlink PRO are indicative and estimated, and are calculated exclusively in working days (Monday to Friday, excluding public holidays).
  • During the shipment booking process, the delivery time of the selected service will be displayed.
  • Shipment tracking will be available on our platform from the day after the parcel is collected or dropped off.

Important

Occasionally, for logistical reasons, or due to unforeseen circumstances beyond Packlink PRO control, such as: traffic incidents, adverse weather conditions, public roadworks, vehicle breakdowns, transport sector strikes or other force majeure events, it is not possible to collect or deliver the parcel on the estimated date.

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Proof of Delivery

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Restrictions

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Terms of Service

  • It is the user's responsibility to track their shipment and provide Packlink PRO with the necessary information or solution via the Help and Support section of their account, within a maximum of 5 working days from the first incident.
  • In case of absence at the time of delivery, the carrier will try to leave a delivery notice at the recipient's home address, whenever possible. Likewise, the shipment may be dropped off at an agreed delivery point for collection.
  • The return to origin of the shipment is not included in any of the services offered by Packlink PRO, regardless of the reason for the return (absence of the recipient, incorrect or incomplete address, rejection of the shipment by the recipient, etc.).
  • Except for services with guaranteed delivery, delivery times are indicative and estimated. Therefore, in case of delay attributable to the carrier, the user will not be entitled to a refund of the shipping costs.
  • In the event of damage, loss or missing contents in shipments sent using the Correos Internacional Paq Standard service, the recipient must contact the customer service department of the postal operator in the destination country to submit a claim.

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Coverage

Standard Protection

  • All shipments made through Packlink PRO include the standard coverage established in the applicable transport contract, except for the international services whose coverage will be the same as the one offered by Correos in its Terms and Conditions.

Extra Protection

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