General information
General information
- Estimated transit time: from Monday to Friday, excluding holidays.
- Drop-off at a Colis Privé Store by the sender.
- Home delivery.
- Mandatory label.
- Maximum weight (kg): 20.
- Maximum dimensions (cm): height + length + width of the package must not exceed 150 and the longest length must not exceed 100.
- Possibility of requesting digital proof of delivery.
- Pallet shipment allowed: No.
- Packlink PRO customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.
Types of service
Colis Privé Point Relais
- Individual or multi-bulk shipments to individuals or companies.
-
Requires a printer
: mandatory label. - Drop-off at a Colis Privé Store by the sender. Find the nearest point.
- Delivery at a Colis Privé network point.
- Transit time: estimated 3 and 5 working days from the drop-off date and depending on the destination.
- Delivery times: throughout the day.
- Maximum weight (kg): 20.
- Maximum dimensions (cm): length + width + height = 150.
- Extras: possibility of requesting scanned proof of delivery.
Colis Privé Domicile
- Individual or multi-bulk shipments to individuals or companies.
-
Requires a printer: mandatory label.
- Drop-off at a Colis Privé Store by the sender. Find the nearest point.
- Transit time: estimated 3 and 5 working days from the drop-off date and depending on the destination.
- Delivery times: throughout the day.
- Maximum weight (kg): 20.
- Maximum dimensions (cm): length + width + height = 150.
- Extras: possibility of requesting scanned proof of delivery.
Label
Mandatory label. Don’t cover the barcode part with sellotape to ensure the label can be scanned correctly.
Remote area label (remote - difficult to access): if the shipment destination is on a remote area, the delivery will be made by a Colis Privé partner. This partner will be detailed on the shipping label.
Delivery and collection times
- Delivery times: throughout the day, either at the Colis Privé Store or at home, according to the purchased service.
- Home delivery: in the event of an unsuccessful delivery, the parcel may be delivered to the recipient's mailbox or placed at a collection point within 10 calendar days.
- Delivery at a Colis Privé Store: if it is impossible to deliver to the selected point, the carrier may deliver the package to the nearest point.
- Collection of the parcel by the addressee at the Colis Privé Store: within 10 calendar days from the date it was stored.
- Drop-off: you can bring the goods to the Colis Privé Store during office hours on the date that suits you best.
- Even if your Colis Privé Store is open on Saturdays, please note that the goods will not begin transit until Monday.
Tracking
You can track your shipment on our website here.
If you want to track the website of the transportation company Colis Privé, click here and enter the shipment number that you will see on the label.
Transit time
The transit depends on the contracted service; let us remind you of what we currently offer:
- Colis Privé Point Relais: estimated 3 and 5 working days from the drop-off date and depending on the destination.
- Colis Prive Domicile: estimated 3 and 5 working days from the drop-off date and depending on the destination.
Important On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink PRO, it isn’t possible to collect or deliver on the estimated day.
Conditions
- It’s the user’s responsibility to track the shipment and provide Packlink PRO with a solution within a maximum of 5 working days from the beginning of the first incident.
- If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
- The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
- The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.
Proof of delivery
- Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
- Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it. In case the recipient is not at home, the shipment can be delivered to a neighbour.
Coverage
Standard protection
All services include the coverage stated in the Terms and Conditions of the service.
Extra protection
It’s possible to contract extra protection for a maximum value of €5,000.
In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.
Restrictions
- View the Prohibited and non-compensation items.
- It is prohibited to send articles contrary to labor laws, which by their nature or packaging, may harm Colis Privé's employees or equipment.
Contact
- Bear in mind that the service has been contracted with Packlink PRO, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact Colis Privé, you can do so here.
- We are happy to help you via the Help and support section of your PRO account, from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. You can also click Contact us now at the end of this page.