Correos Express

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General information

Tracking

Insurance coverage

Types of service

Transit time

Restrictions

Label

Conditions

Contact

Delivery and collection times

Proof of delivery

 


General information

  • Estimated transit time from Monday to Friday, excluding holidays
  • Home collection
  • Home delivery or to a Correos office
  • Mandatory label
  • Two delivery attempts at no extra cost
  • Maximum weight 38 kg
  • Possibility of requesting digital proof of delivery
  • Cash on delivery accepted
  • Packlink customer service from Monday to Friday from 9 a.m. to 6 p.m., except holidays

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Types of service

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  • Requires a printer: Mandatory label.
  • Transit: Estimated 24 working hours
  • Delivery schedule: Throughout the day
  • Included delivery attempts: 2
  • Maximum weight (kg): 38
  • Maximum dimensions (cm): 240 cm adding length, height and width
    * (the longest measurement should not exceed 116 cm)

    .
  • Extras:
    - Cash on delivery accepted.
    - Predicted time slot: The day before, the recipient is informed of an
    approximate delivery time during which the shipment will be delivered
    - Delivery at the Correos office: If your recipient is not going to be at home, you can request delivery at the most convenient Correos office in your area.

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  • Requires a printer: Mandatory label.
  • Transit: 24 working hours with guaranteed delivery
  • Delivery schedule: Before 2 p.m.
  • Included delivery attempts: 2
  • Maximum weight (kg): 38
  • Maximum dimensions (cm): 240 cm adding length, height and width
    * (the longest measurement should not exceed 116 cm)

    .
  • Extras:
    - Allows for Cash on delivery.
    - Delivery to Correos office: If your recipient is not going to be at home, you can request delivery at the most convenient Correos office in your area.

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  • Requires a printer: Mandatory label.
  • Transit: 48/72 working hours from Thursday*, depending on the destination island
  • Delivery schedule: Throughout the day
  • Included delivery attempts: 2
  • Maximum weight (kg): 38
  • Maximum dimensions (cm): 240 cm adding length, height and width
    (the longest measurement should not exceed 116 cm)
  • .

*The ships to the Canary Islands leave on Thursdays

  • Extras:
    - Allows for Cash on delivery.
    - Delivery to Correos office: If your recipient is not going to be at home, you can request delivery at the most convenient Correos office in your area.

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  • Urgent air service with worldwide coverage
  • Requires a printer: Mandatory label
  • Transit: Estimated in 1-6 working days depending on the destination
  • Delivery schedule: Throughout the day
  • Included delivery attempts: 1-2 depending on operations at the destination
  • Maximum weight (kg): 38
  • Maximum dimensions (cm): 240 cm adding length, height and width
    (the longest measurement should not exceed 116 cm)

 

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  • Economical land service with European coverage
  • Requires a printer: Mandatory label
  • Transit: Estimated in 2-5 working days depending on the destination.
  • Delivery schedule: Throughout the day
  • Included delivery attempts: 1-2 according to operations at the destination. If no one is
    home, it can be delivered to a neighbour or a nearby establishment.
  • Maximum weight (kg): 38
  • Maximum dimensions (cm): 2 times the width + 2 times the height + 1 time the length) must not exceed 300 cm

 

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Label

  • The label is divided in two parts:
    1. CUSTOMER COPY This will be your proof of collection, which must be signed by the driver or have their employee number and date of collection written on it.
    2. DRIVER COPY This is the part that you have to stick to the package(s). Don’t cover the barcode part with sellotape to ensure the label can be scanned correctly.

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Collection and delivery times

  • Collection times are between 7:30 a.m. and 8 p.m depending on the locality. The system will offer you the available options.
  • Delivery times according to type of service
  • During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date. :)

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  • The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.

 

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Tracking

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  • If you want to track the website of the transportation company Correos Express, go to their website and enter the shipment number that you will see on the top of the label in ‘View your shipments’.

https://www.correosexpress.com/web/correosexpress/home

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Transit time

  • The transit depends on the contracted service; let us remind you of what we currently offer:
    • Correos Express Paq24: Estimated 24 working hours
    • Correos Express Paq14: Guaranteed 24 working hours with delivery before 2 p.m.
    • Correos Express by Sea: 48/72 working hours from Thursday, depending on the destination island
    • Correos Express International Express: Estimated in 1-6 working days depending on the destination
    • Correos Express International Standard: Estimated in 2-5 working days depending on the destination.

 

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it isn’t possible to collect or deliver on the estimated day.


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Conditions

  • It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident.
  • If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
  • The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
  • The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

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Proof of delivery

  • Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
  • Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.

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Insurance coverage

Included coverage

All services include the coverage stated in point 14.1. Maximum liability of Packlink.es, in the Terms and Conditions of the service.

Additional coverage

It’s possible to contract an additional coverage for a maximum value of €2,500.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and Restricted Items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any insurance coverage.

 

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Contact

  • Bear in mind that the service has been contracted with Packlink, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact Correos Express, you may do so via this link: https://clientes.correosexpress.com/web/correosexpress/consultanos
  • We are happy to help you via the Help Portal from Monday to Friday, from 9 a.m. to 6 p.m., excluding holidays

 

 

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