Colissimo

• Estimated transit time: from Monday to Friday, excluding holidays.
• Drop off at the Colissimo office.
• Home collection or drop off at a Colissimo office by the sender (depending on service).
• Home delivery or to a Colissimo office (depending on service).
• Mandatory label.
• Maximum weight (kg): 30.
• Maximum dimensions (cm): 100 length + width + height < 150 (200 with a supplement of 6€).
• Possibility of requesting digital proof of delivery.
• Pallet shipment allowed: No.
• Packlink customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.

Types of service

Colissimo France

• Requires a printer: mandatory label.
• Drop-off at a Colissimo office by the sender. Find the nearest point.
• Transit time: estimated 48 working hours, depending on the destination.
• Delivery times: throughout the day.
• Included delivery attempts: 2.
• Maximum weight (kg): 30.
• Maximum dimensions (cm): 100 length + width + height < 150 (200 with supplement of 6€).
• Extras: possibility of requesting scanned proof of delivery.

Colissimo France Boîte Aux Lettres

• Requires a printer: mandatory label.
• Delivery in the addressee's mailbox without signature
• Transit time: estimated 48 working hours, depending on the destination.
• Delivery times: throughout the day.
• Maximum weight (kg): 5.
• Maximum dimensions (cm): 100 length + width + height < 150 (200 with supplement of 6€).

Mandatory label. Don’t cover the barcode part with sellotape to ensure the label can be scanned correctly.

Go to the top of the page

• Collection times: are between 8 a.m. and 6 p.m. depending on the place of residence. T
• Delivery times: throughout the day.
• Drop-ff: you can bring the goods to the Colissimo office during office hours on the date that suits you best.
• Even if your Colissimo office is open on Saturdays, please note that the goods will not begin transit until Monday.
• Collections:
  
  • In the mailbox before 8:00 am.
  • During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
  • The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.

Go to the top of the page

You can track your shipment on our website here.

If you want to track the website of the transportation company Colissimo, click here and enter the shipment number that you will see on the label.

Go to the top of the page

Transit time

The transit depends on the contracted service; let us remind you of what we currently offer:

• Colissimo France: estimated 48 working hours, depending on the destination.
• Colissimo France Boîte Aux Lettres: estimated 48 working hours, depending on the destination.

Important

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink PRO, it isn’t possible to collect or deliver on the estimated day.

Go to the top of the page

Conditions

Go to the top of the page

• Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it. In case the recipient is not at home, the shipment can be delivered to a neighbour.

Go to the top of the page

Go to the top of the page

Restrictions

• View the Prohibited and non-compensation items.

Colissimo manages its own customer service. Therefore, all questions, requests, complaints, instructions, etc., should be addressed directly to them:

• You can call 3631 for the customer service to handle your complaint.
• You can also submit your complaint online through the Colissimo contact form.