Deutsch Español (España) Français (France) Magyar Italiano Nederlands Português Türkçe
Sign in

Chronopost

mceclip0.png

 

General Information

  • Domestic and international shipments.
  • Estimated transit from Monday to Friday, excluding public holidays.
  • Supports single- and multi-parcel shipments for both individuals and businesses.

Go to the top of the page

 

Available Services

DROP OFF POINT

The sender personally drops off the goods at the transport company's office.

PICK UP POINT

The recipient personally collects the goods at the transport company's office, authorised shop or locker.

DROP OFF POINT

The sender personally drops off the goods at the transport company's office.

HOME DELIVERY

The goods are delivered by a courier from the transport company to the recipient's address.

Go to the top of the page

 

Shipping Label

  • The label is mandatory and must be attached to the side of the parcel with enough packing tape so that it does not come off.
  • Do not cover the shipping label barcode with packing tape, as it could hinder its correct reading and scanning.

Go to the top of the page

 

Drop Off and Delivery of the Parcel

Drop off:

  • You can drop off the goods at the Chronopost office closest to your home, or at another of your preference, at the time and date that suits you best.
  • Before going to the Chronopost office, check the opening hours and parcel reception availability.
  • Request the admission receipt or proof of drop off. Remember that this document is proof that Chronopost has received and taken charge of your parcel.
  • Although the Chronopost office operates on Saturdays, the goods will not begin transit until the next working day.

Delivery:

  • Delivery will take place throughout the day, both at the office and at the home address.
  • In cases where the service specifies a delivery deadline, the parcel will be delivered before the stated time.
  • The transport company will make two delivery attempts at no additional cost.
  • In case of absence at the home address or impossibility of delivery, the parcel will be made available to the recipient at the reference Chronopost office for collection.
  • The availability of the parcel for collection at the Chronopost office can be checked via the shipment tracking.
  • Location and storage time (Shop2Shop): once the package is available at the selected pickup point, the recipient will be notified by email and/or SMS. If the initial pickup point is not available, the parcel will be made available at the nearest point. Chronopost will inform the recipient about the new location in the notification. The parcel will remain available for collection for 7 calendar days, before being returned to the sender on the eighth day.

Go to the top of the page

 

Delivery Times

  • Transit time varies depending on the service booked.
  • The delivery times offered by Packlink PRO are indicative and estimated, and are calculated exclusively in working days (Monday to Friday, excluding public holidays).
  • During the shipment booking process, the delivery time of the selected service will be displayed.
  • Shipment tracking will be available on our platform from the day after the parcel is collected or dropped off.

Important

Occasionally, for logistical reasons, or due to unforeseen circumstances beyond Packlink PRO control, such as: traffic incidents, adverse weather conditions, public roadworks, vehicle breakdowns, transport sector strikes or other force majeure events, it is not possible to collect or deliver the parcel on the estimated date.

Go to the top of the page

 

Proof of Delivery

Go to the top of the page

 

Restrictions

Go to the top of the page

 

Terms of Service

  • It is the user's responsibility to track their shipment and provide Packlink PRO with the necessary information or solution via the Help and Support section of their account, within a maximum of 5 working days from the first incident.
  • In case of absence at the time of delivery, the carrier will try to leave a delivery notice at the recipient's home address, whenever possible. Likewise, the shipment may be dropped off at an agreed delivery point for collection.
  • The return to origin of the shipment is not included in any of the services offered by Packlink PRO, regardless of the reason for the return (absence of the recipient, incorrect or incomplete address, rejection of the shipment by the recipient, etc.). In this case, Packlink may charge the user with an additional surcharge of the shipping cost from the location where the goods are to the place of origin.
    • For shipments using the Chrono Classic service, the surcharge will be €20 + VAT, and for the Chrono Express service, €45 + VAT.
  • Except for services with guaranteed delivery, delivery times are indicative and estimated. Therefore, in case of delay attributable to the carrier, the user will not be entitled to a refund of the shipping costs.
  • For shipments using the Chrono Classic and Chrono Express services, Chronopost may charge additional processing fees of 16.00€/Shipment to the following destinations: United Kingdom, Switzerland, Norway, United States, Canada, Australia, Japan, and China. This applies to all shipments blocked in France or destined for these locations requiring invoice compliance or any other necessary missing or incorrect customs clearance processing.
  • In the event of an incident (loss or damage), it is essential to provide both the claim letter and the subrogation letter, duly completed and signed.

Go to the top of the page

 

Coverage

Standard Protection

  • All shipments made through Packlink PRO include the standard coverage established in the applicable transport contract.

Extra Protection

Go to the top of the page

Related articles