BRT

• Estimated transit time: from Monday to Friday, excluding holidays.
• Home collection or drop off at a FermoPoint (depending on service).
• Home delivery*.
• Mandatory label.
• Transit time: estimated, does not include the 48 - 96 hour increment to/from islands, Calabria, or remote areas, etc.
• Storage: maximum 7 calendar days. Release of goods under request.
• Two delivery attempts at no additional cost.
• Maximum weight (kg): 70.
• Maximum measurements (cm): longest side less than 180. Maximum height + circumference, where circumference = (2 x width) + (2 x length) = 680.
• Possibility of requesting digital proof of delivery.
• Packlink PRO customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.

* Unless for international services, delivery can be made to an agreed point or a neighbor's home.

• The label is mandatory, except for BRT Express - Punto di Deposito (shop2home) service, in which a QR code is used to deposit the goods at a Drop-Off Point.
• Paste a copy on the parcel so that it is clearly visible. Do not cover the barcode part with sellotape to ensure the label can be scanned correctly.
• We recommend printing three copies of the label:
  1. Copy 1: on the outside of the box, if possible on the widest side, so it doesn't come off.
  2. Copy 2: ask the courier to sign it as proof of collection and keep it until delivery.
  3. Copy 3: we recommend to print a copy of the label and put it inside the package so that your package can always be identified in case of incorrect delivery or routing error by the carrier.
• Goods should always be delivered with the shipping label attached to the parcel, having checked that the information on the label is correct.
• Request the carrier to sign a copy of the shipping label as proof of collection/drop off and keep it until the parcel has been delivered.
• The maximum number of characters on each carrier's shipping label is limited. In addition, the order of the data on the label is determined by the carrier's system, not by Packlink PRO. The data entered on the shipment is always read from the barcode on the label.
• The carriers' systems do not recognise emoticons, accents or non-standard characters, so it is important to use the appropriate transcriptions (e.g. ß > ss, ö > o, æ > ae, ň > n, à > a, etc.) and to avoid Cyrillic, Mandarin, Greek, etc. characters, both in the origin and destination address and in the content field. The data must be entered during the purchase process, using the corresponding transcriptions in Latin characters.
• If you have not purchased extra protection for your shipment, you will not see the amount of cover on the shipping label. This is because it is a service outside the transport company, managed directly by Packlink PRO.
• Shipping labels are for one (1) use only and must only be used for the purchased shipment, so they cannot be reused. Therefore, before printing and attaching the label to the parcel, make sure that the data is correct and matches the goods you are shipping. If the carrier receives a parcel with a reused label, the shipment will be retained at their facilities and could have incidents such as: return to origin, loss, additional charges, etc. In this case, neither Packlink nor BRT will accept your claim and your shipment will be excluded from any type of compensation.

Services with QR-code deposit option

• Printing labels at a Fermopoint BRT is free of charge.
• When booking the shipment, the sender must activate the Printerless shipping toggle in the Additional options section.
• The sender will receive a QR code via email. This code can be used to drop off the goods at an Acceptance Point without needing to print and stick the label to the parcel.
• The sender must check the inbox and their junk/spam folders to ensure they have received the QR code.

Steps to deposit the package:

1. Find the nearest FermoPoint and check the schedule for the reception of goods.
2. Go to the Acceptance Point with the goods properly packed.
3. Present the QR code from your mobile device for the staff to scan.
4. Hand over the goods, the FermoPoint staff will print the label. Make sure they stick it correctly on the parcel. Afterwards, BRT will take care of collecting the parcel.
5. Request proof/receipt of the deposit within 20 minutes (view sample). This will be the evidence that BRT has taken care of your parcel. If you do not receive this confirmation, you should return to the Fermopoint and request it again.

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• The service does not include any telephone notification before collection or delivery. It is at the discretion of the driver.
• Collection times: collection by the carrier takes place once a day or every two days, from Monday to Friday (excluding public holidays), between 9:00 a.m. to 6:00 p.m., depending on the shipping location.
• Delivery times: are between 9:00 a.m. to 7:00 p.m.
• Delivery:
  • With a DPD authorization to deposit. If no one is home, it can be delivered to a neighbor, the deposit authorization will be in vigor.
  • With the BRT International Air service, the last-mile delivery is handled by an affiliated international partner (UPS or Aramex).
• Collections:
  • During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
  • The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.
  • Leave a note or post-it on the telephone or intercom/campanello if the addressee's surname is not visible, does not match, or if the bell does not work.
  • If you have purchased a shipment with a collection service, remember that dropping off the goods at a BRT office or FermoPoint is not allowed. If you decide to do this, please note that in the event of an incident during transport (delay, blockage, return to origin, loss, etc.), neither Packlink nor BRT will accept your claim and your shipment will be excluded from any type of compensation.
  • Drop-off:
    • You can bring the goods to the FermoPoint during office hours on the date that suits you best.
    • Even if your FermoPoint is open on Saturdays, please note that the goods will not begin transit until Monday.

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Tracking

You can track your shipment on our website here.

If you want to track the website of the transportation company BRT, click here and enter the shipment number that you will see on the label.

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Transit time

The transit depends on the contracted service; let us remind you of what we currently offer:

• BRT Express Nazionale (home2home): estimated 24 working hours.
• BRT Express - Punto di Deposito (shop2home): estimated 48 working hours.
• BRT DPD (shop2home): between 4 and 6 estimated working days.
• BRT DPD Internazionale: 4 estimated working days.
• BRT Euroexpress Internazionale: 6 estimated working days.
• BRT International Air (home2home): between 4 and 9 estimated working days.

Estimated transit does not include the 48 - 96 hour increment to/from islands, Calabria or remote areas, etc.

Important

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink PRO, it isn’t possible to collect or deliver on the estimated day.

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• Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it. In case the recipient is not at home, the shipment can be delivered to a neighbour.

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• View the Prohibited and non-compensation items.
• View the BRT conditions.
• The transport of irregular packages is not allowed. Only regular parallelepiped, cylindrical or trapezoidal-shaped packages that comply with the Packing Instructions may be shipped.
• Jewellery / Watches. The value of each parcel must not exceed 500$ (USD), or the equivalent in local currency. In addition, the value of the jewellery or watches in each parcel (excluding costume jewellery and costume watches) must not exceed 500$ (USD), or the equivalent in local currency.

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• Bear in mind that the service has been contracted with Packlink PRO, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact BRT, you can do so here.
   
• We are happy to help you via the Help and support section of your PRO account, from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. You can also click Contact us now at the end of this page.