GLS

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General information

Tracking

Insurance coverage

Types of service

Transit time

Restrictions

Label

Conditions

Contact

Delivery and collection times

Proof of delivery

 


General information

  • Estimated transit time from Monday to Friday, excluding holidays
  • Home collection
  • Home delivery to neighbours or at agreed points if you’re not at home (GLS Parcelshops)
  • Label
    • Obligatory if the origin is Spain
    • Optional if the destination is Spain
  • Two delivery attempts at no extra cost (depending on the destination)
  • Maximum weight 38 kg
  • The sum of the three measurements (2 times the width + 2 times the height + 1 time the longest side) should not exceed 3 m.
  • Possibility of requesting digital proof of delivery
  • Packlink customer service from Monday to Friday from 9 a.m. to 6 p.m., except holidays

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Types of service

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  • Requires a printer: Mandatory label.
  • Collection by a Correos Express employee
  • Transit: 3-7 days, depending on the destinations.
  • Delivery schedule: Throughout the day
  • Included delivery attempts: 2 (depending on the destinations)
  • Maximum weight (kg): 38
  • Maximum measurements (cm): The sum of the three measurements (2 times the width + 2 times the height + 1 time the longest side) should not exceed 3 m.
  • Delivery to neighbours or at agreed points if you’re not at home (GLS Parcelshops)

 

 

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  • Requires a printer: Optional label. We recommend printing the address sheet.
  • Transit: >3 days, depending on the destinations.
  • Delivery schedule: Throughout the day
  • Included delivery attempts: 2
  • Maximum weight (kg): 38
  • Maximum measurements (cm): The sum of the three measurements (2 times the width + 2 times the height + 1 time the longest side) should not exceed 3 m.
  • Delivery by ASM employee

 

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Label

  • MANDATORY in the case of collection in Spain
  • OPTIONAL* in the case of collection outside of Spain.

 

*The goods must always be identified by the sender. On the website we provide you with an address sheet with all the shipping information.

 

 

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Collection and delivery times

  • Collection times in Spain divided into time slots between 7:30 a.m. and 8 p.m. depending on the locality. The system will offer you the available options.
  • International collection times on route throughout the day from 8 a.m. to 8 p.m. with no possibility of reducing/scheduling.
  • The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.
  • Delivery times throughout the day for both services.
  • During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date. :)

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Tracking

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  • If you want to track the GLS transportation company’s website, contact us and request your GLS tracking number. It’s normally available two days after collection (excluding weekends and public holidays)

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Transit time

  • Transit time from 3 days onwards depending on the destination.
  • Transit is estimated in working days, do not count weekends or holidays.

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Conditions

  • It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident.
  • If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment can be delivered to a neighbour or dropped off at a specific location.
  • The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
  • The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

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Proof of delivery

  • Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
  • Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.

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Insurance coverage

Included coverage

All services include the coverage stated in point 14.1. Maximum liability of Packlink.es, in the Terms and Conditions of the service.

Additional coverage

It’s possible to contract additional coverage for a maximum value of €2,500.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and Restricted Items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any insurance coverage.

 

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Contact

  • Bear in mind that the service has been contracted with Packlink, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact GLS, you can do so via this link: https://gls-group.eu/ES/es/contacto-gls
  • We are happy to help you via the Help Portal from Monday to Friday, from 9 a.m. to 6 p.m., excluding holidays

 

 

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