UPS

General information

• Estimated transit time from Monday to Friday, excluding holidays.
• Home collection or to a UPS Access Point.
• Home delivery or to a UPS Access Point.
• Mandatory label.
• Two delivery attempts at no extra cost.
• Maximum weight 70 kg.
• Possibility of requesting digital proof of delivery.
• In some UPS services, it will be mandatory to fill out the customs form during the shipment purchase process. Our system will notify you about it and, based on the information you provided, we will proceed to create a customs invoice for you.
• Packlink customer service from Monday to Friday from 9 a.m. to 6 p.m., excluding holidays.

Types of service

UPS Standard

• Door-to-door collection service with delivery to Europe
• National transit service
• Requires a printer: Mandatory label.
• Transit: Estimated between 3-6 days, depending on destination
• Delivery schedule: Throughout the day
• Included delivery attempts: 2
• Maximum weight (kg): 70
• Maximum dimensions (cm): Maximum length: 270 cm. Maximum circumference: 419 cm

UPS Express Saver

• Requires a printer: Mandatory label.
• Air service with worldwide delivery
• Transit: estimated delivery in 1-3 days, depending on the destination*
• Delivery schedule: Throughout the day
• Included delivery attempts: 2
• Maximum weight (kg): 70
• Maximum dimensions (cm): Maximum length: 270 cm. Maximum circumference: 419 cm

*If the shipment requires customs procedures, delivery will take longer.

Label

• Important: please do NOT cover the barcode part with sellotape to ensure the label can be scanned correctly.

Collection and delivery times

• Collection times are between 9 a.m. and 8 p.m. depending on the place of residence. The system will offer you the available options.
• Delivery times throughout the day
• During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
• The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.

Tracking

You can track your shipment on our website here.

If you want to track the website of the transportation company UPS, click here and enter the shipment number that you will see on the label.

Transit time

• The transit depends on the contracted service; let us remind you of what we currently offer:
  • UPS Standard: Estimated between 3-6, depending on the destination
  • UPS Express Saver: 1-3 days estimated, depending on the destination*

*If the shipment requires customs procedures, delivery will take longer.

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it isn’t possible to collect or deliver on the estimated day

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Conditions

• It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident.

• If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
• The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
• The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

Proof of delivery

• Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.

Coverage

Standard protection

All UPS services include a maximum compensation cover up to £50.

Extra protection

It’s possible to contract an extra protection for a maximum value of £5,000.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.

Restrictions

• View the Prohibited and non-compensation items.
• UPS Conditions.
• UPS does not allow the shipment of liquids, aerosols, or gels (LAGs), as they are classified as prohibited items. The LAGs category includes gels, pastes, lotions, creams, oils, liquid/solid mixtures, and the contents of any pressurized containers. Examples include, but are not limited to, alcoholic beverages, toothpaste, hair gel, beverages, soups, syrups, peanut butter, perfume, shaving foam, aerosols, and other items with similar consistencies.
• Shipments will be rejected and returned to the sender if liquids, aerosols, or gels (LAGs) are packed in the same parcel as electrical or electronic devices, or with items containing batteries (hairdryers, mobile phones, etc.). These items must be shipped separately.
• Shipments will also be rejected and returned to the sender if the contents do not match the item declaration on the Air Waybill (AWB).

Contact

• Bear in mind that the service has been contracted with Packlink, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact UPS, you can do so here.
• We are happy to help you via the Help and support section of your PRO account, from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. You can also click Contact us now at the end of this page.