EVRi

General information

• Estimated transit time: from Monday to Friday, excluding holidays.
• Home collection or Drop-off at an EVRi ParcelShop or Locker (depending on service). Find the nearest location.
• Home delivery or to a safe place*.
• Mandatory label.
  • With Drop-off Point services, you can print the label at an EVRi ParcelShop or Locker.
• Three delivery attempts at no extra cost.
• Maximum weight: 15 kg.
• Maximum dimensions: maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2x height).
• Packlink PRO customer service from Monday to Friday from 9 a.m. to 6 p.m., except holidays

*If no one is home, the transportation company will be able to deliver to a safe place such as the porch, shed, letterbox or other parts of the address.

Types of service

EVRi ParcelShop Parcel

• Origin: United Kingdom - Destination: United Kingdom.
• It does not require a printer . The sender can present the QR code at the ParcelShop or Locker. Find the nearest location.
• Home collection is not included.
• Drop-off at a ParcelShop or Locker by the sender.
• Transit time: estimated 2-3 working days.
• Delivery schedule: throughout the day.
• Included delivery attempts: 3*.
• Maximum weight (kg): 15.
• Maximum dimensions (cm): maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height).

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

EVRi ParcelShop Next Day

• Origin: United Kingdom - Destination: United Kingdom.
• It does not require a printer . The sender can present the QR code at the ParcelShop or Locker. Find the nearest location.
• Home collection is not included.
• Drop-off at a ParcelShop or Locker by the sender
• Transit time: the next working day (if the package is dropped off before midday).
• Delivery schedule: throughout the day.
• Included delivery attempts: 3*.
• Maximum weight (kg): 15.
• Maximum dimensions (cm): maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height).

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

EVRi Collection Parcel

• Origin: United Kingdom - Destination: United Kingdom.
• Requires a printer : mandatory label.
• Home collection.
• Transit time: estimated 2-3 working days.
• Delivery schedule: throughout the day.
• Included delivery attempts: 3*.
• Maximum weight (kg): 15.
• Maximum dimensions (cm): maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height).

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

EVRi International Collection

• Requires a printer : mandatory label.
• Home collection.
• Transit time: estimated 5 working days.
• Delivery schedule: throughout the day.
• Included delivery attempts: 3*.
• Maximum weight (kg): 15.
• Maximum dimensions (cm): maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height).

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

Label

The label is mandatory, except for Drop-off Point services, in which a QR code is used to deposit the goods at a ParcelShop or Locker.

Please don't cover the barcode code with sellotape to ensure the label can be scanned correctly.

Services with QR-code deposit option

With the EVRi print in ParcelShop or Locker service, you can quickly and easily print your label without needing a printer at home. The process is fully self-service, allowing you to print the label using a QR code.

Important

Please note that EVRi QR codes are valid for 7 days from the date of label purchase. Make sure you use your code within this period to avoid any issues when dropping your parcel at the ParcelShop or Locker.

Delivery and collection times

• The service does not include any telephone notification before collection or delivery. It is at the discretion of the driver.
• Collection times: from 8 a.m. to 8 p.m.
• Delivery times: throughout the day.
• Delivery: EVRi has a deposit authorization so the parcels can be left in a safe place, such as a mailbox, a garage, or directly in front of the entrance door. If no one is home, it can be delivered to a neighbor, the deposit authorization will be in vigor.
• Drop-off:
  • You can bring the goods to the EVRi ParcelShop or locker during office hours on the date that suits you best.
  • Even if your EVRi ParcelShop or locker is open on Saturdays, please note that the goods will not begin transit until Monday.
• Collections:
  • During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
  • The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.
  • Leave a note or post-it on the telephone or intercom if the addressee's surname is not visible, does not match, or if the bell does not work.

Tracking

You can track your shipment on our website here.

Transit time

The transit depends on the contracted service; let us remind you of what we currently offer:

• EVRi ParcelShop Parcel: 2-3 working days.
• EVRi ParcelShop Next Day: the next working day (if the package is dropped off before midday).
• EVRi Collection Parcel: estimated 2-3 working days.
• EVRi International Collection: estimated 5 working days.

The shipments destined for Sweden, Denmark and Finland will be delivered directly to the ParcelShop closest to the recipient. 

Important

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink PRO, it is not possible to collect or deliver on the estimated day.

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Conditions

• It’s the user’s responsibility to track the shipment and provide Packlink PRO with a solution within a maximum of 5 working days from the beginning of the first incident.
• In case of absence, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible.
• The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
• The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

Proof of delivery

• The provided proof of delivery it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.
• If a signed delivery isn’t possible, the goods may be left in a safe place (with photographic evidence). 

Coverage

Standard protection

All services include the coverage stated in point 13.1 Maximum liability of Packlink PRO in the Terms and Conditions of the service.

Extra protection

It’s possible to purchase extra protection of up to €5,000. Or up to £5,000 for customers where the shipment(s) originated from the UK.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.

Restrictions

• View the Prohibited and non-compensation items.

• Bear in mind that the service has been contracted with Packlink PRO, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact EVRi, you can do so here.
   
• We are happy to help you via the Help and support section of your PRO account, from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. You can also click Contact us now at the end of this page.