General information
- Estimated transit time: from Monday to Friday, excluding holidays.
- Home collection.
- Home delivery.
- Mandatory label.
- Two delivery attempts at no additional cost.
- Maximum weight: 20 Kg.
- Possibility of requesting digital proof of delivery.
- Packlink PRO customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.
Types of service
Zeleris Día Siguiente
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Requires a printer
: mandatory label. - Transit time: estimated 24 hours in capitals, provinces and big cities. In remote areas, the deadline will be extended by another 24 hours and in islands by 48-72 hours.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 20.
- Maximum length (cm): 120.
- Possibility of requesting scanned proof of delivery.
-
Extras:
- Up to two pick-up attempts at no extra cost.
Zeleris Internacional B2C
-
Requires a printer: mandatory label.
- Transit time: estimated 5 to 14 days, depending on the origin/ destination.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 30.
- Maximum length (cm): 120.
- Postal service delivery without proof of delivery (POD).
- Non-urgent service, no traceability.
-
Extras:
- Up to two pick-up attempts at no extra cost.
Zeleris Internacional Terrestre:
-
Requires a printer: mandatory label.
- Transit time: estimated 3 to 8 days, depending on the origin/ destination.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 25.
- Maximum length (cm): 300.
- Possibility of requesting scanned proof of delivery.
-
Extras:
- Up to two pick-up attempts at no extra cost.
Zeleris Internacional Aéreo
-
Requires a printer: mandatory label.
- Transit time: estimated 1 to 6 days, depending on the destination (excluding customs clearance).
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 20.
- Maximum length (cm): 120.
- Possibility of requesting scanned proof of delivery.
-
Extras:
- Up to two pick-up attempts at no extra cost.
Label
The shipping label is mandatory and is divided into two parts:
- Zeleris copy: this is the one you must paste on the package(s). Do not cover the barcode with tape for proper scanning with the driver's PDA device (Personal Digital Assistant).
- Customer copy: this will be your proof of collection, which must be signed/stamped by the driver.
Important
- The tax ID shown in the sender's details corresponds to that of Packlink PRO.
- The exporter must provide his tax ID correctly on the customs invoice.
- The consignee's tax ID will not registered in the collection order. It will have to be detailed on the customs documentation.
Delivery and collection times
- Collection times: are between 9 a.m. and 8 p.m. depending on the place of residence. The system will offer you the available options.
- Delivery times: throughout the day
-
Collections:
- During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
- The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.
Tracking
You can track your shipment on our website here.
If you want to track the website of the transportation company Zeleris, click here and enter the shipment number that you will see on the label.
Transit time
The transit of the service is estimated and not guaranteed, as specified at the time of quote; let us remind you of what we currently offer:
- Zeleris Día Siguiente: estimated 24-72 hours, depending on the destination.
- Zeleris Internacional B2C: estimated 5-14 days, depending on the destination.
- Zeleris Internacional Terrestre: estimated 3-8 days, depending on the destination.
- Zeleris Internacional Aéreo: estimated 1-6 days, s depending on the destination (excluding customs clearance).
Important On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink PRO, it isn’t possible to collect or deliver on the estimated day.
Conditions
- It’s the user’s responsibility to track the shipment and provide Packlink PRO with a solution within a maximum of 5 working days from the beginning of the first incident.
- If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
- The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
- The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.
Proof of delivery
- Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
- Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.
Coverage
Standard protection
All services include the coverage stated in the Terms and Conditions of the service.
Extra protection
It’s possible to contract extra protection for a maximum value of €5,000.
In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited items and no compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.
Restrictions
- Bear in mind that the service has been contracted with Packlink PRO, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact Zeleris, you can do so here.
- We are happy to help you via the Help and support section of your PRO account, from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. You can also click Contact us now at the end of this page.