DPD Belgium

• Estimated transit time: from Monday to Friday, excluding holidays.
• Home collection or drop off at a DPD ParcelShop (depending on service).
• Home delivery*.
• Mandatory label.
• Transit time: estimated, does not include the 48 - 96 hour increment to/from islands or remote areas, etc.
• Storage: maximum 5 calendar days. Release of goods under request.
• Two delivery attempts at no additional cost. At the discretion of the delivery office, in case of the absence of the consignee, "deposit authorization" is foreseen.
• Maximum weight (kg): 31,5.
• Maximum dimensions (cm): length + (width x 2) + (height x 2) must be less than or equal to 300.
• Possibility of requesting digital proof of delivery.
• Packlink PRO customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.

* Unless delivery at an agreed point after failed delivery attempt due to an absent consignee.

Mandatory label. Don’t cover the barcode part with sellotape to ensure the label can be scanned correctly.

Print 3 copies of the label:

1. Copy 1: on the outside of the box, if possible on the widest side, so it doesn't come off.
2. Copy 2: ask the courier to sign it as proof of collection and keep it until delivery.
3. Copy 3: give it to the courier if requested.

 ​​  We recommend to print a 4th copy (optional) of the label and put it inside the package so that your package can always be identified in case of a lost parcel.

Go to the top of the page

• The service does not include any telephone notification before collection or delivery. It is at the discretion of the driver.
• Collection times: are between 9 a.m. and 6 p.m. depending on the place of residence. The system will offer you the available options.
• Delivery times: are between 9 a.m. and 6 p.m.
• Delivery: DPD Belgium has a deposit authorization so the parcels can be left in a safe place, such as a mailbox, a garage, or directly in front of the entrance door. If no one at home in international deliveries, the parcel can be delivered to a neighbor. The deposit authorization will be in vigor.
• Drop-off: you can bring the goods to the DPD ParcelShop during office hours on the date that suits you best.
• Even if your DPD ParcelShop is open on Saturdays, please note that the goods will not begin transit until Monday.
• Collections:
  
  • During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
  • The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place and will take place on the next working day.
  • Leave a note or post-it on the telephone or intercom if the addressee's surname is not visible, does not match, or if the bell does not work.

Go to the top of the page

Tracking

You can track your shipment on our website here.

If you want to track the website of the transportation company DPD Belgium, click here and enter the shipment number that you will see on the label.

Go to the top of the page

The transit depends on the contracted service; let us remind you of what we currently offer:

• DPD Belgium Classic: between 1 and 3 estimated working days, depending on the destination.
• DPD Belgium Shop2Home: between 1 and 3 estimated working days, depending on the destination.

Estimated transit does not include the 48 - 96 hour increment to/from islands or remote areas, etc.

Important On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink PRO, it isn’t possible to collect or deliver on the estimated day.

Go to the top of the page

Go to the top of the page

• Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it. In case the recipient is not at home, the shipment can be delivered to a neighbour.

Standard protection

All services include the coverage stated in the Terms and Conditions of the service.

Extra protection

It’s possible to contract extra protection for a maximum value of €5,000.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.

Go to the top of the page

• View the Prohibited and non-compensation items.
• View the DPD Belgium conditions.

Go to the top of the page

Contact

• Bear in mind that the service has been contracted with Packlink PRO, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact DPD Belgium, you can do so here.
• We are happy to help you via the Help and support section of your PRO account, from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. You can also click Contact us now at the end of this page.