General information
- Estimated transit time: from Monday to Friday, excluding holidays.
- Home collection or drop off at a DPD ParcelShop (depending on service).
- Home delivery*.
- Mandatory label.
- Transit time: estimated, does not include the 48 - 96 hour increment to/from islands or remote areas, etc.
- Storage: maximum 5 calendar days. Release of goods under request.
- Two delivery attempts at no additional cost. At the discretion of the delivery office, in case of the absence of the consignee, "deposit authorization" is foreseen.
- DPD Germany prohibits the shipment of batteries (integrated or removable) in all its services, whether to domestic or international destinations.
- Maximum weight (kg): 31,5.
- Maximum dimensions (cm) : maximum length 175. Circumference (2 x height + 2 x width + 1 x length) = 300.
- Possibility of requesting digital proof of delivery.
- Packlink PRO customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.
* Unless delivery at an agreed point after failed delivery attempt due to an absent consignee.
Types of service
DPD Germany Classic
-
Requires a printer
: mandatory label. - Transit time: between 1 and 5 estimated working days, depending on the destination.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 31,5.
- Maximum dimensions (cm): length in cm + (width in cm x 2) + (height in cm x 2) must be less than or equal to 250.
- Extras: possibility of requesting scanned proof of delivery.
DPD Germany Classic XL Paket
-
Requires a printer: mandatory label.
- Transit time: between 1 and 5 estimated working days, depending on the destination.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 31,5.
- Maximum dimensions (cm): length in cm + (width in cm x 2) + (height in cm x 2) must be less than or equal to 250.
- Extras: possibility of requesting scanned proof of delivery.
DPD Germany Pickup Paketshop S Paket
-
Requires a printer: mandatory label.
- Drop-off at a DPD ParcelShop by the sender. Find your local ParcelShop.
- Transit time: between 1 and 5 estimated working days, depending on the destination.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 20.
- Maximum dimensions (cm): longest side + shortest side maximum 50. Length in cm + (width in cm x 2) + (height in cm x 2) must be less than or equal to 250.
- Extras: possibility of requesting scanned proof of delivery.
DPD Germany Pickup Paketshop XL Paket
-
Requires a printer: mandatory label.
- Drop-off at a DPD ParcelShop by the sender. Find your local ParcelShop.
- Transit time: between 1 and 5 estimated working days, depending on the destination.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 20.
- Maximum dimensions (cm): the longest side must not exceed 100. Length in cm + (width in cm x 2) + (height in cm x 2) must be less than or equal to 250.
- Extras: possibility of requesting scanned proof of delivery.
DPD Germany Classic Kleinpaket
-
Requires a printer: mandatory label.
- Transit time: between 1 and 5 estimated working days, depending on the destination.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 31,5.
- Maximum dimensions (cm): longest side less than 50.
- Extras: possibility of requesting scanned proof of delivery.
DPD Germany Classic S Paket
-
Requires a printer: mandatory label.
- Transit time: between 1 and 5 estimated working days, depending on the destination.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 31,5.
- Maximum dimensions (cm): longest side + shortest side maximum 50.
- Extras: possibility of requesting scanned proof of delivery.
DPD Germany Nicht quaderförmige Pakete
- Individual or multi-bulk deliveries to individuals or companies. Deliveries are made in metropolitan areas.
-
Requires a printer: mandatory label.
- Transit time: between 1 and 5 estimated working days, depending on the destination.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 31,5.
- Maximum dimensions (cm): maximum length 175. Circumference (2 x height + 2 x width + 1 x length) = 300.
- Extras: possibility of requesting scanned proof of delivery.
DPD Germany Classic S Paket 12:00
-
Requires a printer: mandatory label.
- Transit time: estimated 24 working hours.
- Delivery times: before 12:00 p.m.
- Included delivery attempts: 2.
- Maximum weight (kg): 31,5.
- Maximum dimensions (cm): longest side + shortest side maximum 50.
- Extras: possibility of requesting scanned proof of delivery.
DPD Germany Classic XL Paket 12:00
-
Requires a printer: mandatory label.
- Transit time: estimated 24 working hours.
- Delivery times: before 12:00 p.m.
- Included delivery attempts: 2.
- Maximum weight (kg): 31,5.
- Maximum dimensions (cm): length in cm + (width in cm x 2) + (height in cm x 2) must be less than or equal to 250.
- Extras: possibility of requesting scanned proof of delivery.
DPD Germany Classic S Paket 18:00
-
Requires a printer: mandatory label.
- Transit time: estimated 24 working hours.
- Delivery times: before 6.00 p.m.
- Included delivery attempts: 2.
- Maximum weight (kg): 31,5.
- Maximum dimensions (cm): longest side + shortest side maximum 50.
- Extras: possibility of requesting scanned proof of delivery.
DPD Germany Classic XL Paket 18:00
-
Requires a printer: mandatory label.
- Transit time: estimated 24 working hours.
- Delivery times: before 6.00 p.m.
- Included delivery attempts: 2.
- Maximum weight (kg): 31,5.
- Maximum dimensions (cm): length in cm + (width in cm x 2) + (height in cm x 2) must be less than or equal to 250.
- Extras: possibility of requesting scanned proof of delivery.
Label
Mandatory label. Don’t cover the barcode part with sellotape to ensure the label can be scanned correctly.
Print 3 copies of the label:
- Copy 1: on the outside of the box, if possible on the widest side, so it doesn't come off.
- Copy 2: ask the courier to sign it as proof of collection and keep it until delivery.
- Copy 3: give it to the courier if requested.
We recommend to print a 4th copy (optional) of the label and put it inside the package so that your package can always be identified in case of a lost parcel.
Delivery and collection times
- The service does not include any telephone notification before collection or delivery. It is at the discretion of the driver.
- Collection times: are between 9 a.m. and 6 p.m. depending on the place of residence. The system will offer you the available options.
- Delivery times: are between 9 a.m. and 6 p.m.
- Delivery: DPD Germany has a deposit authorization so the parcels can be left in a safe place, such as a mailbox, a garage, or directly in front of the entrance door. If no one is home, it can be delivered to a neighbor, the deposit authorization will be in vigor.
- Drop-off: you can bring the goods to the DPD ParcelShop during office hours on the date that suits you best.
- Even if your DPD ParcelShop is open on Saturdays, please note that the goods will not begin transit until Monday.
-
Collections:
- During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
- The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place and will take place on the next working day.
- Leave a note or post-it on the telephone or intercom if the addressee's surname is not visible, does not match, or if the bell does not work.
Tracking
You can track your shipment on our website here.
If you want to track the website of the transportation company DPD Germany, click here and enter the shipment number that you will see on the label.
Transit time
The transit depends on the contracted service; let us remind you of what we currently offer:
- DPD Germany Classic: between 1 and 5 estimated working days, depending on the destination.
- DPD Germany Classic XL Paket: between 1 and 5 estimated working days, depending on the destination.
- DPD Germany Pickup Paketshop S Paket: between 1 and 5 estimated working days, depending on the destination.
- DPD Germany Pickup Paketshop XL Paket: between 1 and 5 estimated working days, depending on the destination.
- DPD Germany Classic Kleinpaket: between 1 and 5 estimated working days, depending on the destination.
- DPD Germany Classic S Paket: between 1 and 5 estimated working days, depending on the destination.
- DPD Germany Nicht quaderförmige Pakete: between 1 and 5 estimated working days, depending on the destination.
- DPD Germany Classic S Paket 12:00: the next working day before 12:00 p.m.
- DPD Germany Classic XL Paket 12:00: the next working day before 12:00 p.m.
- DPD Germany Classic S Paket 18:00: the next working day before 6.00 p.m.
- DPD Germany Classic XL Paket 18:00: the next working day before 6.00 p.m.
Estimated transit does not include the 48 - 96 hour increment to/from islands or remote areas, etc.
Important On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink PRO, it isn’t possible to collect or deliver on the estimated day.
Conditions
- It’s the user’s responsibility to track the shipment and provide Packlink PRO with a solution within a maximum of 5 working days from the beginning of the first incident.
- If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
- The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
- The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.
Proof of delivery
- Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
- Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it. In case the recipient is not at home, the shipment can be delivered to a neighbour.
Coverage
Standard protection
All services include the coverage stated in the Terms and Conditions of the service.
Extra protection
It’s possible to contract extra protection for a maximum value of €5,000.
In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.
Restrictions
- View the Prohibited and non-compensation items.
- View the DPD Germany conditions.
- DPD Germany prohibits the shipment of batteries (integrated or removable) in all its services, whether to domestic or international destinations.
Contact
- Bear in mind that the service has been contracted with Packlink PRO, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact DPD Germany, you can do so here.
- We are happy to help you via the Help and support section of your PRO account, from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. You can also click Contact us now at the end of this page.